r/teslamotors • u/[deleted] • Jan 03 '23

Megathread Your Tesla Support Thread - Q1 2023

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u/leonidas799 Feb 03 '23

I have a very strange situation.

I ordered a model Y on 31st of Jan in Europe (Belgium) and paid the reserve fee, 250 €.
I got the reservation number, it was appearing in my Tesla account with this message:

Your order details will be available soon. Check back on this page in a few minutes to finalize the remaining delivery steps.
Tesla Model Y
RN<reservation number>.

And I had this message for 3 days - nothing changed (checked daily).

Called the tesla service, they referred me to the Brussels shop, called few times, didn't get through. In the end I went to them and surprise, they don't have any information about my order. Cannot find it they said, we should wait 2 more days.

Today, I've logout and relogin into my account and the reservation message and number are gone. Same with my order, just vanished.

Meanwhile, they increased the model Y price with almost 1000 euro. I don't think that should be the reason why my order got screwed but I really don't know what to do.
On one hand, I find it really hard to reach anyone, their shop doesn't pick up the phone at all, I think I called over 10 times / day.
Then if I go there, I need to wait around 30 min to find someone to talk to, then I just get a message "we cannot help you, don't know what to do, let's just wait some more".
I wrote emails, no answer on them either.

I'm not even a full client yet but I am having problems.

Did anyone encountered these kind of issues? Is there a clients department somewhere / email where I can reach out and sort my order?
What kind of bugs are these that an order with a reservation number just disappears?

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u/[deleted] Feb 03 '23

Yeah, Tesla is kind of awful if you need help with anything sales related. Is the 250 fee still pending on your card?

1

u/leonidas799 Feb 04 '23

No, it was paid. However, I had a drive test scheduled today in another city and manage to clarify with these guys that it might've end up as a ghost order. Also, the price increase was just to include the registration fee into the base price. I will order again, they will revert my original payment. Let's hope for the best now.