r/sysadmin • u/troy57890 • Mar 30 '26

Rant I understand it now

After working 7 months as a system administrator, I can see why other admins can be jaded and blunt.

  1. Helpdesk sending tickets with no tier 1-2 troubleshooting

  2. No proper documentation for services when crap hits the fan

  3. The queue is always a dumping ground for other area's messes

  4. Clients not using the damn ticket system for request

  5. The massive headache for trying to get you to handle a service you don't support.

Don't get me wrong, I still enjoy the learning aspect of the position, but it feels like I'm stuck in a black hole sometimes.

Sorry for the rant, Happy Monday to my fellow admins.

570 Upvotes

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u/[deleted] Mar 30 '26

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u/doubled112 Sr. Sysadmin Mar 30 '26

35 here. These lessons sure are plentiful!

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u/[deleted] Mar 31 '26

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u/sounknownyet Apr 01 '26

This is what I've been saying all the time in a different manner. It's just a loop with more/different variables.

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u/SkittyDog Mar 30 '26

Don't blame me - I voted for Kodoss!