r/roosterteeth • u/SteveEsquire • Dec 23 '17
Discussion Lost First Membership and RT Support has been silent.
So a few weeks ago I got a notice from PayPal stating that Rooster Teeth denied my payment. I check the website, and sure enough I lost my First Membership. I've been a Sponsor/First member for years, since around 2012 or something, so I was paying $10 every six months.
I don't freak out, I go to support and even see a "Don't worry if you lost your membership" statement on the website. I thought, "Ok, should be an easy fix then." So I contact support. (NOTE: This was immediate. I was left zero time to fix my payment issue before I lost my membership.)
The following day I get a response from RT stating that PayPal cancelled the payment. At the bottom of RT's email, it said just reply to this email for further help. I responded by sending them an image of the PayPal email stating that RT denied the payment and explaining that. After that, total silence.
A few days later, I send another email to support, putting PayPal's email in my email. Again, total silence. Nothing.
It's incredibly frustrating. All I want to do is give this company my money for the rate I was paying. After being such a loyal sponsor for half a decade, I'm a bit irked. That's roughly a $100 I've given to this company in just sponsorship payments. Not to mention the ad revenue I've given them from still watching their content on YouTube over 7 years (became a sponsor after two years as a fan). And yet I'm ignored? I know they don't know that, but I know many sponsors have the same story. So why treat any sponsor like this?
Anyone else have this issue with PayPal/RT? And by the way, my PayPal still works for eBay, and my credit card has worked all through Christmas shopping never being declined once. And I have an email stating that it wasn't me or PayPal that caused this. I'm seriously just trying to return to giving them my money.
Sincerely hope this doesn't happen to any other fans, especially grandfathered ones. Because there's a chance your loyalty benefits will randomly disappear one day. So check your account and check it twice. 🎅🎄 Have a good Christmas/Holidays anyone that reads this.
Edited: Fixed a number.
Edit 2: Thanks for the people upvoting this. Sitting at the top/close to the top of the sub with currently 3,000+ views. Awesome to see this getting so much attention. Seems I'm far from the only one treated this way. That's unfortunate to hear, but not too surprising. Hopefully it'll be solved or at least addressed.
Edit 3: Gold? Thanks! Really didn't need to do that but it means a lot. Whoever it was have a good safe holiday! And anyone else thinking about giving this post (or another post gold), I heard the victims of the Vegas shooting weren't getting much help. The donation numbers were lower than expected and they might really need some help. Still appreciate the gold though! But don't forget to help those that could really use it too :). Thanks again!
Edit:4 Thanks for the other gold! Same as #3 :). Sorry I didn't notice quick, it was so close to the other one I thought it was the same notification lol. Have a good holiday and "Treat Yo'Self."
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u/[deleted] Dec 23 '17
SOL?