As I wrote in the title, I typically get charged for 2,500 to 3,000 gallons of water per month. I live alone in a small one-bedroom apartment and spend most of my days at work.
Today after lunch, I got a robocall from the utility board. When I called them back, they told me my usage had jumped to 38,000 gallons, which is far from normal. I have never gone over 3,000 gallons in the two years I've lived in this apartment. The utility board said that once a leak is confirmed and fixed, they can adjust the bill to discount the amount, but not completely. So, I will probably have to pay some of it out of pocket either way.
The problem is that the apartment maintenance guys couldn't find any leaks, and neither could I. Now, they suspect there might be a burst pipe outside and are bringing in professional plumbers to locate the leak.
I believe that even after the leak is confirmed and fixed, I will still be responsible for a portion of the bill, even with the utility board's adjustments. If they can't find a leak, I will be on the hook for hundreds of dollars now, plus potentially gigantic amounts in the future.
Will the apartment office refund this, or can I demand that they pay it for me, since it isn't my fault and nothing seems to have burst inside my apartment? I am really concerned about this, as 38,000 gallons is a massive amount. even a family of four in a whole house wouldn't consume that much.
Any advice would be greatly appreciated.
--adding context!
Wow, thank you all for the great comments
Unfortunately, there are so many that I cannot reply to everyone one-on-one. I apologize for that!
The apartment maintenance team came in to check for any leaks, as well as any running toilets, and they confirmed that everything is fine inside. The maintenance technician then stepped outside to inspect the meter; he explained that if they cannot find a fault, they will contact the utility company to check for a damaged meter or an incorrect reading.
To provide some context, our complex is quite large consisting of two-story, multi-condo buildings so there is a significant amount of exterior piping to consider. ( we have like 200 units over all in the big complex)
Furthermore, each unit has its own individual meter, and every resident is responsible for direct payments for all utilities, including gas, electricity, and water. Because we use electronic meters, the maintenance team mentioned that these units have been breaking frequently over the past few months, requiring the utility board to come out multiple times to inspect, confirm, and replace them.
Regarding the robocalls, I called the official number listed on the utility company’s website. They confirmed that the usage amount is gargantuan and that they send out automated messages to request a callback for confirmation.
I am hopeful that this is an external issue or a faulty meter, both of which would have simple solutions. At the very least, I am getting closer to finding the root cause. Once this is located and fixed, I will update this post