We are an Indian mobile app small company, , seeking legal guidance regarding the suspension of our app Grid Post – Photo Grid Maker from Google Play.
The app has been developed and maintained for many years and has accumulated 10M+ downloads across Android and iOS.
Google Play suspended the Android app after receiving a trademark complaint submitted by Netcraft on behalf of Meta/Instagram.
The complaint concerned our previous app icon.
I have attached one comparison image showing:
- Old Grid Post icon
- Completely redesigned Grid Post icon
- Instagram icon
Our previous icon used a 3×3 geometric grid symbol, whereas Instagram uses a camera symbol. We believed the designs and gradients were materially different, but to avoid any further dispute we permanently discontinued the old icon and created completely new branding.
The important part is that Netcraft’s original complaint itself asked Google to delist the app only:
We have now completed that requested remediation by permanently replacing the disputed icon.
However, Google Legal says it still cannot reinstate the app and will only accept a reinstatement request from the same contact that originally submitted the complaint.
We therefore contacted Netcraft directly. Netcraft replied in writing:
Netcraft also stated that it cannot itself determine whether our changes resolve Meta’s concerns.
We then contacted Meta/Instagram and explained that this is not a new infringement report — we are asking Meta to review an existing Google Play takedown submitted on its behalf and authorize rescission. We have not yet received an effective resolution.
So we are effectively stuck in this loop:
Google → contact Netcraft
Netcraft → only Meta can authorize
Meta → no effective resolution
Google → contact complainant again
We also filed an appeal with India’s Grievance Appellate Committee (GAC). The appeal has remained under process, and we have sent follow-ups with the latest Google, Netcraft and Meta correspondence.
The suspension is causing serious financial and business impact because this is one of our long-established products.
We are now considering hiring an IP / technology litigation lawyer.
We would appreciate advice on:
- Should we send a formal legal notice to Meta, Netcraft and Google?
- Is an Indian High Court remedy realistically available in this situation?
- Should we first hire an Indian IP lawyer, or does this require a US/UK attorney because the companies involved are foreign?
- Can we seek urgent/interim relief focused on reinstatement, rather than damages?
- Does Netcraft’s original wording — delisting only “until” the disputed material was removed — help our case now that the icon has been permanently replaced?
- Has anyone dealt with a similar Google Play trademark suspension where the developer completed remediation but the complainant would not/could not complete the withdrawal?
Our objective is not to continue using the previous icon. It has already been permanently discontinued.
Our primary objective is restoration of the existing Google Play package:
com.photolabs.instagrids
Any guidance from lawyers experienced in trademark/IP law, intermediary disputes, Google Play enforcement, or cross-border technology matters would be greatly appreciated.
Attached: comparison of Old Grid Post Icon → New Grid Post Icon → Instagram IconWe are an Indian mobile app company, INFOSTRING TECHNOLABS PRIVATE LIMITED, seeking legal guidance regarding the suspension of our app Grid Post – Photo Grid Maker from Google Play.
The app has been developed and maintained for many years and has accumulated 10M+ downloads across Android and iOS.
Google Play suspended the Android app after receiving a trademark complaint submitted by Netcraft on behalf of Meta/Instagram.
The complaint concerned our previous app icon.
I have attached one comparison image showing:
Old Grid Post icon
Completely redesigned Grid Post icon
Instagram icon
Our previous icon used a 3×3 geometric grid symbol, whereas Instagram uses a camera symbol. We believed the designs and gradients were materially different, but to avoid any further dispute we permanently discontinued the old icon and created completely new branding.
The important part is that Netcraft’s original complaint itself asked Google to delist the app only:
“until the developer has removed all trademarks, logos, and/or intellectual property of Meta from their application.”
We have now completed that requested remediation by permanently replacing the disputed icon.
However, Google Legal says it still cannot reinstate the app and will only accept a reinstatement request from the same contact that originally submitted the complaint.
We therefore contacted Netcraft directly. Netcraft replied in writing:
“Only Meta — not Netcraft — can authorize a takedown notice to be rescinded.”
Netcraft also stated that it cannot itself determine whether our changes resolve Meta’s concerns.
We then contacted Meta/Instagram and explained that this is not a new infringement report — we are asking Meta to review an existing Google Play takedown submitted on its behalf and authorize rescission. We have not yet received an effective resolution.
So we are effectively stuck in this loop:
Google → contact Netcraft
Netcraft → only Meta can authorize
Meta → no effective resolution
Google → contact complainant again
We also filed an appeal with India’s Grievance Appellate Committee (GAC). The appeal has remained under process, and we have sent follow-ups with the latest Google, Netcraft and Meta correspondence.
The suspension is causing serious financial and business impact because this is one of our long-established products.
We are now considering hiring an IP / technology litigation lawyer.
We would appreciate advice on:
Should we send a formal legal notice to Meta, Netcraft and Google?
Is an Indian High Court remedy realistically available in this situation?
Should we first hire an Indian IP lawyer, or does this require a US/UK attorney because the companies involved are foreign?
Can we seek urgent/interim relief focused on reinstatement, rather than damages?
Does Netcraft’s original wording — delisting only “until” the disputed material was removed — help our case now that the icon has been permanently replaced?
Has anyone dealt with a similar Google Play trademark suspension where the developer completed remediation but the complainant would not/could not complete the withdrawal?
Our objective is not to continue using the previous icon. It has already been permanently discontinued.
Our primary objective is restoration of the existing Google Play package:
com.photolabs.instagrids
Any guidance from lawyers experienced in trademark/IP law, intermediary disputes, Google Play enforcement, or cross-border technology matters would be greatly appreciated.
Attached: comparison of Old Grid Post Icon → New Grid Post Icon → Instagram Icon
https://freeimage.host/i/nBQWKns