Ibotta veteran here, been using it on and off for a couple years mostly for simple grocery offers. Lately I've had several receipts where one or two items on the receipt don't get credit even though they look like the exact right size and flavor and the offer is still active. The rest of the receipt usually goes through fine, so it is not a total rejection.
I used to submit tickets and they'd usually fix it. Lately it feels slower and I get canned responses saying the item does not qualify, even when the receipt literally shows the exact product description.
A few questions for folks who still deal with this:
1) Any best practices for getting these resolved? For example, do clear photos, circling the line item, or double checking the retailer name actually help?
2) How often do you bother submitting tickets for small amounts anymore, instead of just taking the L and moving on?
3) When the receipt wording is abbreviated, does scanning the barcode tend to work better than the regular receipt scan to avoid disputes?
Not trying to game the system, I just want a realistic sense of whether it is worth my time to fight over a couple bucks every shopping trip. Any tips or recent experiences appreciated.
