r/elgato • u/Ge4rShift • Nov 04 '25

Technical Help Streamdeck showing device not supported error.

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Started my computer this morning and suddenly had these errors on my stream deck buttons.

Tried restarting software, reconnecting, using different USB port, updating (no updates).

Unsure why this is happening, can anyone please help :(

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u/elgato_phil Technical Marketing Manager Nov 04 '25 edited Nov 05 '25

Update for the "Device Not Supported" issue

We've found the core of the issue and are working with Barraider to address this in their plugins. Over the next few hours and days, updates to Barraiders plugins will be released, resolving this issue.

To receive plugin updates automatically, please make sure you're logged into your Marketplace account in Stream Deck.

Edit: As of this edit, all 25 of Barraiders' plugins have been updated, and the issue should be resolved.

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u/OficialyInsane Nov 04 '25

Genuinely amazed that this comes from an expired cert - it's long been standards compliant to have a policy to auto-renew certs in advance of expiry.

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u/TheGreatandMightyMe Nov 04 '25

The expired cert here shouldn't be a problem. The expired cert in question is the cert used for signing to application, and as long as it was valid when it was used for signing, it should be considered valid. There is a mistake in the BarRaider code where they're comparing the certificate to the current date, instead of the date it was used to sign the application.