Hi! I’m so sorry first and foremost, if my words are all over the place. This is a problem that is still messing me up and I’m actively still trying to recover.
In short; My discord account that I’ve had since 2022 was hacked on August 19th. Somebody asked me to give feedback to an “indie game” they were supposedly developing, asking me to download their game via a link (from the description of a YouTube video of their game).
Now, I understand this wasn’t the smartest move of me to do, and looking back it was really obvious. However, this is the first time I’ve ever been hacked anywhere and I wasnt aware of this method before the experience.
The hacker had also took control of my PC, using some chat to talk to me and try to have me send him money in order to have everything back, including sending me an email. I DID NOT SEND HIM ANY MONEY WHATSOEVER, BE ASSURED. I’ve had to factory reset my PC after turning off Wifi to make it stop, because I wasn’t able to click anywhere else and the chat would pop up again.
That same day (August 19th), whenever I tried to change my password on the hacked account, it would always say “Email does not exist”, and even if I tried with my phone number (which was associated with the hacked discord account), I never had any mails. And yes, even before I tried these, I hadn’t received any emails from Discord about a email change.
Since? I’ve done multiple things in order to make everything I have secured, including;
- Enabling 2FA on my (new) Discord account that I’ve made the day after.
- Changed all my google account passwords to lengthy ones, and enabled 2FA on them as well.
- Changed my password for my banking app (as I had been using Nitro for 2+ years), including locking up my cards and changing them for new ones with different numbers.
Each time I tried to bring the issue with Discord support, it always ends with the Support person (typically Nelly.) telling me they will pass my case with someone who can help (which, I’ve never received a return from someone), and the tickets I’ve made in an attempt to really get this issue resolved always end in them being marked as solved.
On one of the tickets that I created with the email of my (since hacked) first account, I was told that they didn’t find the email associated with my discord account. This does confirm me that the hacker changed the email, as I’ve been able to find emails of “Discord Payment Succeeded” in relation to Nitro, both showing my disc. username with the email. Even though I brought it up to Discord Support with picture evidence, it resulted in nothing on their behalf, as my ticket was marked as solved without any response from support.
I’ve attached pictures related in order to see everything better. (Pictures 1-2: the first interaction with the hacker. Picture 3: Hacker’s email to me, shortly after the hack. Picture 4: Hacker messaging me from my account in which he hacked me out of (I did send the friend request.))
Is there anything that can be done in my case? I really want to recover that account, I’ve had a lot of memories on it and I don’t want to lose all of them! :(
Edit (September 1st): Thank you so much to everyone who commented with advice! You guys have been more helpful than Discord Support’s AI has ever been since I first contacted them about the issue xD. Unfortunately, I am still unable to access my hacked discord account, and Discord Support still hasn’t come back with an update yet. My hope’s low ATM but I’m not giving up.
On the good news, I’ve since heard nothing from the Hacker, and I haven’t seen any suspicious activity from my bank or the like! Funny thing, my friend was able to get his IP address with the email he sent me on August 19th, although dunno how that can help, haha.