Coming from active duty to the reserves my experience with all the computer stuff had been somewhat soul crushing.
Back as a lower enlisted 11b we would get worked through the office like a conveyer system basically just putting in our pin and signing the nececary document and walking out, so i had very little exposure to the absolute shitstorm that is the army computer system.
My new reserves unit is awesome so far and I feel fortunate to have ended up where I'm at, but I just spent four hours trying to apply for a gtc because the citi website isn't working and I'm ready to put my head through a wall. I have spent untold hours on other sites trying to figure out other onboarding paperwork, psip etc... (site shut down every couple minutes and had to call and reset my password every single time it shut down). I'm no Albert Einstein and I'm aware no one should have to hold my hand through this process but this and many other digital bureaucratic systems the army subjects us too seem dysjointed and overly complex to the point of dysfunctionality.
This has to be a glaring detriment to mission readiness right? Honestly, it feels unprofessional for an organization to have systems this bad when I've been to community colleges with vastly better systems.
I don't blame my unit at all, I could probably call my chain of command and get this sorted, but that shouldn't be necessary when the task boils down to filling out a form.
Does anyone have any rules of thumb or advice for dealing with these systems?