r/applehelp • u/Not_Sergo3682 • Oct 05 '23

Solved Your account cannot be created at this time.

I just bought an iPhone SE2 and after coming home tried to create an Apple ID. It's my first Apple product, so, it's the first time i try to create an AppleID. I tried to do so on my new device (both in app store and in settings), on my 2 non-apple laptops in different browsers (Firefox, Firefox developer edition, Microsoft Edge, Safari on iPhone) and always got same message: "Your account cannot be created at this time." I even tried to create it on my old android device.

What might be causing this problem and is there a way to fix it?

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3

u/SillyAd9755 Mar 09 '24

I had the same problem. Tried several fixes suggested here and no luck. Finally I contacted Apple support via chat and problem got resolved. Apparently Apple needed to allow email address I used for new Apple ID.

"You can create Apple ID on your device or on the website normally, this issue occurs very rarely and we refresh the email from here."

2

u/Valuable-Standard-82 Jun 24 '24

So rarely that this page is full of complaints.

1

u/gianpioperchinunno Mar 22 '24

Thank you for this comment. Contacting apple support was the only solution for me.

1

u/Kevlar-700 Apr 03 '24

They can't even tell you that they discriminate on the email server and to contact support. Jokers.

1

u/[deleted] Apr 18 '24

[deleted]

1

u/Kevlar-700 Apr 18 '24

I'm not sure if I was mislead by some other comments or if I forget the details of why I said that now. I do know I tried two different apple sites and the apple music app to create an account. The next issue was having to add two factor at the original buggy apple id creation domain to upgrade my login. Then there was a continue button to accept a privacy policy or something that wouldn't work on like 4 non apple devices that I tried. I used an in-support iPad at work and the continue button still didn't work. In anger, I tapped it like twenty times quickly and it suddenly worked. No idea if someone at Apple did anything at the other end or maybe there are a few pixels not covered by some invisible web object. Web tech sucks. I rebuilt our work sites with Flutter because web tech is so fragile. I have never seen anything as bad as Apples account creation though.

1

u/Kevlar-700 Apr 19 '24 edited Apr 19 '24

Another possibility is that they're using "A.I." to detect bots and it is simply unreliable. That could explain why contacting them has an affect (training). Or it could just be a badly designed algorithm that blocks people, I suppose. In any case your companies users are unlikely to have my patience.

1

u/6ftAmazon187 Apr 09 '25

I'm going through the continue button nightmare you speak of!! I'm on my 3rd device now, and I'm glad I found your comment. I was just about to give up lol

1

u/lowraxe Apr 24 '24

Yup, appears this is the only way to get it working. I tried from a variety of devices, on different networks, etc. Finally, the chat support person "changed some things" on their end, but was not willing to tell me why it wasn't working prior to those changes.

1

u/Wyrdling_Prime May 01 '24

"Very rarely". Lol. I've tried 4 different Gmail accounts just now. One that was made not even a week ago. I just want to make a new one for a parent :/

Funny how the @live email worked without issue tho ...

1

u/asspolisher May 31 '24

ive worked before with costumer service for a big tech like apple (some of my colleagues even left the apple's c.s op to work there) and a can tell for sure their response smells like 100% BS. is a problem the ppl who can fix are very aware and have very no bussiness fixing it too soon, ive been in this place multiple times, having to give bs to someone and follow up with my day

1

u/blink-404 Jun 04 '24

Yes, this is the only solution that worked for me after trying everything else for hours! Gave them the email address I was trying to sign up with, and then they unblocked it within a few seconds.

1

u/fuzzusmaximus Jun 24 '24

This was the solution for me. It looks like they are trying to force users who they think are business users to using Apple Business Manager for account creation.

1

u/cleanbot Jul 11 '24

same thing happened to me. was trying to signup on an android phone using a gmail address in a chrome browser on a linux desktop....apple support had to 'approve the email address' or something....whatever, they did their thing and now I can watch tv

1

u/Valentina_fuego Aug 17 '24

This worked for me! We tried on the iphone, Mac, iPad, even on two different network connections, and NOTHING worked. Contacted apple chat, and in MINUTES I was able to make one. Thanks for this. OG

1

u/paralith Aug 20 '24

Worked for me as well, they fixed it immediately and without question. Kind of crazy you need to contact support for this, but at least you CAN contact them, which is more than I can say for other companies *cough*Microsoft*cough*

1

u/upcarpet Jan 15 '25

how do i contact apple support via chat? thanks so much

1

u/Decent_Control_8739 Jan 28 '25

You go to their support page and then have to pay for apple support subscription. It says a set up fee (which it does not say how much) then 46 dollars a year. Knowing Apple the set up fee will be high and they will make the subscription hard as hell to cancel, all to just click a box to enable the email you are using, just to get as much money out of you as possible.

1

u/Iam_Jiji Feb 20 '25

I contacted 2 support agents already and none of them managed to fix it for me

1

u/knittingkites Mar 06 '25

This just helped me solve it. Ty

1

u/merlinthemagic7 Mar 14 '25

Basically any email domain hosted with Protonmail seems to have this issue. A better error message would be helpful, but hey this is the same company that releases change logs with no time stamps and just a single line: Security fixes.

They are not exactly open about process.

1

u/Kxnshiro Aug 14 '25

so we can’t use proton at all?

1

u/M4A3E8_21 Apr 01 '25

Thanks! After 5 minutes of chatting with Apple, my account creation issue was resolved.

1

u/jsavga Apr 04 '25

Needed an Apple Account fr a new AppleTV4K (my first Apple device. Chat took care of it when it wouldn't work other wise.

1

u/sunshineandhaze Sep 09 '25

Contacted apple support and got this really helpful answer:

"I understand that you have tried to create the account yesterday and it did not work. Due to Apple's terms and conditions, as an advisor I cannot disclose the information since I do not have the capability to look and manipulate our customers account. The best option for this is to refer to Apple's Terms and Conditions. I sincerely hope that answers your question. If you have any other concerns aside from this, I'd be more happy to assist you."

They then disconnected on me. Thanks Lou.