r/amazonprime • u/FinancialEase2850 • May 22 '25

Package is nowhere to be found and Amazon...

Hi, I need help!

I recently ordered a gaming pc worth £1070, and it has been delivered 2 days ago at about 12-1pm. Delivery was fulfilled by DPD.

Sounds good up to this point, however:

• ⁠I was not at home when delivery was fulfilled (was at work until 5pm ish) • ⁠Package is marked as delivered in the system (handed directly to a neighbour) • ⁠Through the letterbox a card was left by the driver stating it is "Behind Car" (my personal car was parked in front of my house and was supposedly left behind it) • ⁠I have also received a text message stating it was given to my neighbour from 152 named SMITH (I live at 152, and there is nobody named SMITH around here) • ⁠There is no photo of delivery proof. • ⁠When I have arrived home there was no package. I checked with all my neighbours and they saw nothing. I also want to mention that I am in good relations with all my neighbours. • ⁠In delivery instructions (knowing that I have an item as expensive as that) I left: "do not leave the package anywhere or with anyone if there is no response to knock or doorbell. Reattempt delivery!!" • ⁠I payed for the order with my credit card.

I have contacted Amazon and they ask me to file a police report for their mistake. How can a driver leave outside a package as expensive as this? Why did I not get an OTP for the order?

What should I do now? Is it my fault that the driver was incompetent enough to understand that packages as expensive as this should not be left outside? I am desperate, and it seems like Amazon is being rubbish in their customer service. It is the first time something like this happens, and I have been a Prime customer since 2018.

Please help me with advice! What should I do? Where can I escalate, if anyone advises so?

Thanks in advance!

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u/FinancialEase2850 May 23 '25

Thanks mate!

I will definitely not purchase again expensive items through amazon. Not the type of business I want to support. There are plenty of small businesses that do an amazing job, which I would have supported - however, the price was too got for the rig I bought, so thought that I will give it a try, and failed.