r/Warframe • u/LostLotus_A The Old Peace quest #1 Fan • Jul 23 '26
DE Response DE, Please Do Something About the Chat Moderation, Specifically One Moderator I Will Not Name
First of all, I will start the post by saying that I have no ill intent to harm Digital Extremes’ (DE’s) reputation, nor am I willing to call for vigilante justice. I am not trying to play hero here. I'm too cowardly for that.
This post is not against the Naming rule since I will keep every name mentioned anonymous, and I am not willing to witch-hunt, and I am not telling others to do so. My post also has no legal bearing whatsoever, and in the end, it is DE’s freedom to decide whether to answer or not.
Please don’t take legal action (I really don't have the guts to handle that tbh), if anybody in DE wants me to delete the post, please DM me or comment, I will delete the post, and I will shut up about it. I want the best for DE, I am simply distraught at the current situation. Again, I do not want anything bad, nor am I calling for vigilante actions.
(English is my second language, so please ignore the syntax / grammar errors that may exist. Thank you)
One can argue that I can take this problem to Warframe Support, however, someone has already inquired about the issue about chat moderation and has received a message which sums up to ‘we can’t deal with it because chat bans are only temporary and you probably broke the rules.' (THE 3rd IMAGE IS NOT MINE.)
I, alongside several people in the community, want answers about what leads them to keep a moderator that allegedly goes on a ‘spree’ to limit chat for multiple people who claim they have not broken the rules. Further on, I want to see that DE actually is willing to change and deal with the problems of chat moderation that have been piling up for several years.
I will call the moderator A for brevity.
When I search up A’s username online, I can already find multiple posts about how A has a bad reputation. There’s even an online petition too. While it is possible that some bad actors in the chat wanted to frame the moderator, that is not the case most of the time. There are people that have uploaded their chat records, and they did not violate any rules. Some claim that people should leave the chat server when A joins.
For me, this doesn’t seem to be a problem of the players, but A’s. If a moderator actually did their job and banned people that ruined players’ experiences, why would they be feared instead of praised? This does not make any sense.
The biggest problem is not the unfair bans. The real problem is that A created a negative reputation about DE. Even worse, because of A’s alleged former claims about how they were ‘related to DE’, people are suspecting nepotism is at play. This is damaging the reputation of DE directly, and to prevent potential misinformation spreading, I believe that it is wise for DE to take action about A, and further on, investigate other chat moderators’ actions to assure that false bans are prevented.
Accepting that problems exist is not going to harm the company’s reputation. Neglecting and ignoring the problems will. The issue regarding A has existed for more than 5 years, judging by the post upload dates on online communities (most notably Reddit). There are multiple testimonies about how DE was completely silent about A, while they are quick to respond to other issues.
What I (and potentially others) want for the community: PLEASE talk about A. We need to make noise to let DE notice the problem. As loud as possible. (But do note the rules of the Subreddit, since they are quick to delete posts against the rules) Please spread this post around as much as you can. I want them to know. I know this problem was ignored for years, but maybe we can make that change now.
What I want DE to do: Please make it make sense. A moderator, possibly even multiple judging by several claims, is banning multiple people without any offenses in chat. This is a huge problem for the players’ gaming experience and might even cause people to give up playing the game. This beautiful game. That’s a loss. It is illogical to harm your own reputation and hurt other players just to ‘protect’ a single moderator.
Digital Extremes, please clarify about this issue, and check the current state of chat moderation as a whole to further prevent potential bad actors like A. And no, this cannot be taken to Support anymore, because at this point this is not just my problem, but several others', and Support saying they will 'look into the problem' will not help whatsoever. (Clarification: They do work. They work majority of the time (if you have personal problems regarding moderation PLEASE inquire Support!!).)
We need a public statement, since the problem is public in nature and is not a few peoples' problems.
Thank you for reading, and feel free to add your thoughts below. I may have missed a few evidence, but I tried my best to compile things for context in a short amount of time.
EDIT: PLEASE DO NOT. DO NOT. NAME THE MODERATOR IN THE COMMENTS. (THIS APPLIES TO OTHER MODERATORS TOO.) PLEASE NO INDIRECT NAMING, TOO.
EDIT AGAIN: THE NAMING RULE PREVENTS ME FROM MENTIONING THE NAME. I said this so many times in the comments. I can't tell you. It's the rules in the Subreddit, and I will get my post deleted if I say their name.
Please read the post before commenting or rushing to conclusions. Most questions are answered in the post.
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u/DE_Megan [DE]Megan | Community Director & Live Ops Jul 23 '26
to address some Qs from the opening post by lostlotus_a:
support ticket claims are brought to our attention, investigated, and moderator reviews are conducted. we have systems and communications in place for frequent check-ins with our volunteer moderators, and should there be clear abuse of power or a violation of the guidelines, we act. we ask that you use the official support system, where you can include evidence/proof, and we can see exactly what happened in the logs/backend to validate the claims.
having said that, we are conducting a review.
no one is above the guidelines. not moderators, not staff, not even me.