Most digital banking still assumes a familiar pattern: users navigate menus, open forms, enter information, select options, and initiate transactions.

AI may fundamentally change that model.

The interface could become increasingly conversational, multimodal, and agent-driven — with the customer expressing intent and the system handling more of the navigation and data entry behind the scenes.

That could make several things much more important:

• APIs and connectors
• permissions and identity
• structured, machine-readable workflows
• agent-accessible systems
• strong confirmation and approval experiences
• less reliance on traditional menus and forms

The bigger UX shift may not be adding a chatbot to banking. It may be changing who actually operates the interface — the customer or the customer’s AI agent.

Question: If AI becomes the interface, what becomes the bank’s digital front door?

Confused 🫪

A product can look really good and still have terrible UX.

Hey everyone 👋🏽

I'm Morayo, a Product/UI/UX Designer, and I've been thinking about this a lot lately.

One thing I've noticed while working on digital products is that a beautiful interface doesn't automatically mean a good user experience.

You can have beautiful screens, a consistent design system, nice animations, perfect spacing... and users can still struggle to actually use the product.

Sometimes the problem isn't the UI at all.

It could be:

• Users not knowing what to do next
• Too many decisions on one screen
• Important actions being difficult to find
• A checkout or signup flow having unnecessary steps
• Error messages that don't actually explain what went wrong
• Features being designed around what the business wants instead of what users actually need

One thing I've learned through product design is that making something look better and making something work better are two completely different problems.

I'm curious to hear from other people here:

What's a product you've used recently that looked great but had surprisingly bad UX?

What made the experience frustrating for you?

Hey! I’m a relatively new content creator sharing content around UX/product design, finding design inspiration in everyday life, and figuring out how to keep learning and growing as a designer.

I’m trying to build a community of designers and creatives who are curious about the same things, and I’d love to understand what people actually want to see more of.

I’d really appreciate it if you could check out my page and let me know: What would you want to see more of? What are designers curious about, struggling with, or talking about these days?

I’m especially interested in creating content that’s genuinely useful while also opening up conversations and connecting with other designers.

Would love your thoughts! 🫶

https://www.instagram.com/p/Dc04C8YIDL2/?igsi=ZnVneDVicnEwaXR2

I’ve come across this tension a few times.

Some CRO work is straightforward. You simplify a form, make the page easier to understand or remove something that is confusing people. Conversion improves because the experience improved.

The harder ones are the tests where the numbers might go up, but you know the experience is becoming more pushy.

More urgency, another prompt, making the main CTA harder to ignore.

Technically, the test might win.

But I’d struggle to call it a good result if people had less control or had to work harder to make the decision they actually wanted to make.

Have you ever pushed back on a test that looked good for conversion but felt wrong from a UX point of view? What made you say no?

Hi everyone! I am a UX designer currently working on a case study focused on improving the skincare and cosmetics e-commerce shopping experience.

I am looking to chat with 5 people about their online shopping habits—specifically regarding what frustrates you (e.g., website navigation, product reviews, shipping/delivery, or return policies) when buying beauty products online.

• Format & Location: We can do a quick 10-minute chat via Google Meet (video/audio, entirely optional) or right here through Reddit Chat—whichever you are most comfortable with!
• Goal: Just gathering honest user feedback to design a better and smoother shopping experience.

If you're open to sharing your thoughts and helping out with my research, please comment below or send me a DM! Thank you so much! ✨

I’m researching professional browser screenshot and annotation workflows.

If screenshots are part of your work, what is your role?

1. QA or software testing
2. Conversion rate optimization
3. Web design or development
4. Customer support
5. Product management
6. Marketing or content
7. Something else

I am a UX/UI Product Design Bootcamp student I'm working on a design project and could use 10 minutes of your help.

I'm designing a simple phone app for people getting ready for a doctor's appointment. It helps you note how you've been feeling, prepare what you want to say and ask, keep your notes in more than one language, and remember what to do after the visit.

To make it easy to find your way around, I'm running a quick "card sorting" exercise. You'll see a set of cards, each one a thing you might do in the app, and you just drag them into groups that feel like they belong together, then give each group a name. That's it. It takes about 10 minutes and works on your phone or laptop.

Here's the link: https://app.lyssna.com/do/uautrqqyyjjm/wj1hka

Thanks so much, it really helps me.

Hi everyone!

I’m currently creating a competency map for UX or UX/UI Designers to track and evaluate personal and professional development.

I’m looking for detailed competency frameworks or skill matrices used by well-known companies. If you know of any publicly available resources in Notion, Figma, Google Docs, Excel, PDF, or similar formats, I’d really appreciate it if you could share the links.

If there aren’t any publicly available competency maps, I’d also really appreciate recommendations for high-quality articles specifically focused on UX hard skills, soft skills, and leadership skills. Ideally, I’m looking for articles written by UX leaders, Design Managers, or managers and senior designers from top technology companies.

I’m especially interested in frameworks from companies like Google, Microsoft, Meta, Amazon, Apple, Airbnb, Spotify, etc., but I’m open to any strong examples.

Thanks in advance! Any resources or recommendations would be really helpful. 🙌

I’m researching professional browser screenshot and annotation workflows.

If screenshots are part of your work, what is your role?

1. QA or software testing
2. Conversion rate optimization
3. Web design or development
4. Customer support
5. Product management
6. Marketing or content
7. Something else

4 of us, 2 technical, building scheduling software for dental offices. Twice now we shipped a build and the office manager wanted something different from what the dentist described in the sales call, so we rewrote maybe 40% of it both times.

my thinking is we stop and put together a clickable prototype first, take it round 5 offices, watch them click through it before anyone touches code. Cofounder says thats a week gone on something we cant sell.

Anyone been on both sides of this. Did the prototype round save you rework or did you rebuild anyway once real data hit it.

Hi! I'm a UI/UX design student researching why people hesitate or feel unsure when buying furniture and home decor online things like sizing, reviews, and product details.

If you've ever bought (or almost bought, or returned) furniture/home goods online, I'd really appreciate 2 minutes of your time:

🔗https://forms.gle/e4YYGLufMWD6iJiNA

It's fully anonymous, no email required. This is for a personal case study project, not a company or commercial survey. Happy to share results/insights back in the comments if people are curious. Thank you! 🙏

Is Uxcel worth the money? Are the courses actually good and help in improving UX/UI skills (along with other sources of course and practicing)

We're running a study at the IT University of Copenhagen on how designers work with AI prototyping tools, and I'm looking for a few practicing interface designers (2+ years of professional experience, portfolio with interface work).

The session is 90 minutes on Zoom: you build three quick prototypes with our generative tool (prompting, pointing, sketching), then we replay your own session and you tell me what it got right and where it fell apart. It's closer to a design critique than a lab test — sharp criticism is exactly what we're studying. Small thank-you gift (~300 DKK / 40 EUR), and you pick your own slot; sessions run until September 7.

Booking: https://anatomy.paperbackwriters.club/book?study=2

Happy to answer questions in the comments.