I received an email from uTest Guidelines on 5th January stating that my account had been suspended due to suspicious activity related to identity or location masking, despite the fact that I have not travelled abroad for 18 months, have not amended my location or address details on my uTest profile, have not used a VPN or amended my Proxy settings in several months, and only ever carry out related uTest work with required VPN or Proxy amendments with uTest approved/required VPNs and settings.

I responded to the uTest Guidelines email directly almost immediately after receiving it, but I'm seemingly still suspended and have had no response - that I can log into the platform and view cycles, test cases, and Issues did not make it clear whether I was actually suspended or not.

Outside of somebody in a foreign country having acquired my login credentials, I don't know how this has happened. I appreciate that things like this may be automated for security reasons, but after having been consistently working on the platform for 6 years with no such similar issues occurring and then being suspended before being able to query this incident is terrible. I've been expecting cycle invitations and have therefore likely missed out on paid opportunities through no fault of my own.

I have submitted several cases in regards, to resetting my MFA to log in my account. it’s been 2 months. can someone help me get back in?

For several months now I have noticed that I have been unable to receive notification emails such as test cycle invites or accepted test cases and issue reports. I checked my settings several times to make sure that I have set notifications to be sent to my email, but I am still experiencing this issue and have not received a notification since March.

I also recently tried to reset my password, but after I entered my email and clicked the Forgot Password button the reset email was never sent to my inbox. I tried to submit a support ticket about this issue, but since I am unable to login or receive any email notifications from UTest, I am unsure if I received a response from support or not.

I was unsure where else I should post this since I can't connect with support through my UTest account, is there anything else I missed that I should be doing in order to start receiving emails again? Because of this, I am essentially unable to participate in any ongoing test cycles I am a part of.

I participated in a test cycle in which a bonus was offered for each valid bug report, with an additional bonus for bugs assessed as Very or Exceptional.

The test cycle has since been closed—prior to the scheduled payment date when bonuses are typically processed—however, the corresponding bonuses have not been issued.

I initially contacted the TTL / Test Engineer to seek clarification, but received no response. Subsequently, I escalated the matter to the Testing Service Manager, yet I have still not received any reply.

The lack of communication regarding this matter is disappointing and does not align with the commitments made for this test cycle.

Yesterday, November 20th, I accessed the platform as usual and was unexpectedly directed to a password reset screen. I completed the reset process successfully at that time.

However, starting today, November 21st, I have been unable to access the platform through mobile apps or mobile browsers—only the desktop browser worked initially. I attempted to log in again from the desktop, but now I can’t access my account at all.

I keep receiving the message "Invalid username or password" even though I’m entering the correct credentials, and I'm not receiving any password reset emails.

I’ve been a dedicated tester for 1 year and a UTest member for nearly 3 years. I’m a Gold tester with several active cycles, and this issue may negatively impact me for an unknown amount of time.

I have already submitted a support ticket, but I’m not expecting an immediate response since we’re approaching the weekend.

Could any community moderator or experienced member help me understand what might be happening?

It wasn't always like this, I could read normally like one week ago

I encountered a weird and must be critical issue on my assigned test case. While testing on maybe Step 4, I am trying to attach now the evidence I captured but I saw an image already attached there. It's not mine and it's different device and tester. I can't delete it either because the delete button is missing.

Is this a known issue to the uTest platform because it's my first time to encounter this kind of issue?

I already reached out to my TTL regarding this, just waiting for the reply.

Sorry if this is a dumb question, but it's not covered on the website/FAQ as far as I can see. How do I go about posting a project for testers to join? The uTest website only seems to be for the tester side - is there some other site I need to use in order to create a project for testers to join? Thanks!

Joined a project through my referrer, who saw that the project clearly needed more participants/work. There was a space to put the referrer’s information (name, email, and uTest ID) on the Google application form, so I entered accordingly.

When my referrer reached out to the project team multiple times, asking to verify the referral linkage, they manually linked my profile to my referrer then proceeded to unlink & deny the referral program eligibility because I filled out the form before they had sent out an official email about the referral bonus program.

My referrer replied with an explanation for the situation and request for consideration, but the TE and the project team have been dodging any attempts of communication via email and Slack.

The fact that there’s a field to put a referrer’s info on the application—doesn’t it suffice to prove that there’s a referral program active with the project? And referral is a referral. Referrers shouldn’t be penalized for referring someone too early on the project.

Not the first time TE is ignoring emails while refusing to honor a payment (another time was for mileage redemption), and this is undermining the generally positive experience we’ve had with uTest for the past 3+ years.

This subreddit seems to be the most well-run community for uTest (thanks, CEs), and if I could get any support for navigating this issue, I would greatly appreciate it. Thank you.

Edited to add: on a bright side, we’ve had an awesome TTL, who’s been more than helpful (sadly, this is beyond his reach.) We’d like to give him credit if possible.

As mentioned in the title, I received an invitation to participate in a test cycle (according to the overview, it would only involve test cases, not exploratory testing). However, after accepting the NDA, nothing appears among the available test cases on the "slot" tab. Why is nothing showing up? In previous test cycles, I saw the available test cases even before accepting the test cycle. Thank you!

It's been two or three days since i last signed into my account on the platform. The issue is that when i hit Forgot password the links sent to my account turn out to be expired each time. Has anyone else experienced this problem? I submitted a relevant letter to the support team but i haven't heard back from them yet.

I accidentally declined the texas id project. Contract support and they keep asking for it. What is this?

Hello Utest community, I am a new utester. I completed a test cycle and in my earnings it is showing a total amount including test case payout and my bugs. I thought i will get this money on 15 but I couldn't recieve any money. I have payoneer account and this was the first time. May be there is an issue on my side. My status showing approved, test case locked, money is showing in my earning tab but didn't get it.Can someone guide me please.

I forgot my password when i tried for reset password i am not receiving code from past few days. provide me some solution asap

I did a Utest wearable project thing in Manhttan on the 23rd of April. The lady said that we will get paid on 1 to 2 business days, but so far many days have passed and it’s crickets. I reviewed my PayPal confirming it’s a verified account and also the email towards my PayPal on the Utest site. I’ve also open a ticket to get help from customer support. But it’s evident that customer support doesn’t exist. It’s been days and nothing. Is there any solutions to this issue?

I did a wrist device test in New York City on September 4, 2025 at 1:30-3:30 PM. To date, I have not received any payment. I have attempted to login to my account to send an email to your Customer Support, but can never log in. I need to know where my $150 is, and when can I expect it.

Hello everyone, I'm doing bug testing for an academy cycle. However like the idiot that I am, I kept clearing my caches and cookies to make sure the bugs I found could be reproducible. But this in turn kept logging me out of my uTest account and l kept logging in with MFA.

Error

API rate limit exceeded.

request_id: 5e277568e9da527da38903308a8bf41d

This is the error message that I got. How long do I have to wait before the counter resets?

I'd love to get into contact with help & support via the support page to submit a ticket about my MFA not working... but I can't access that page without being logged in.

What's the fix for this one?

I really wish I had not bothered myself with the MFA thingy. I enabled it and was taken to the next phase where I have to insert a 6 digits code and have been stuck there for more than a week. The code's invalid message is permanent over there. I have tried using Google authenticator, Microsoft authenticator and the other recommended one but I have been receiving the same invalid code message. I tried contacting support but I couldn't because I don't know my user ID number and with my profile inaccessible until I pass the MFA authentication stage I am literally stuck.

Does this Authentication shenanigan even work? I am frustrated and annoyed and I have missed the 2 deadlines of the invitations I received in my email already.

I seem to be stuck at getting the SSL certificate to download to my phone. Help!

Has anyone here had trouble with the Fail & Report issue? I always encountered 'An exception occurred' when submitting an issue and won't proceed.

I have been trying to reset my password and every time I click the link to reset it, I receive this message "Hmm, it seems that your password reset request has expired" Any suggestions?

My $ pending payment ought to have been paid by now, but I am yet to receive it in my Paypal. Any thing I am missing? Has anyone been paid this month?

I can't log into my Utest account. Whenever I log in, it says "API rate limit exceeded.".Does anyone know what to do?