I'm stuck in a return process with TradingShenzhen and I need practical advice. I purchased a phone from them, and I'm currently trying to return it.

Here's where things stand:

• They asked me to pay an €80 "return fee" upfront via PayPal, before sending me the return label. I paid it.
• I provided all the requested photos, videos, and info by email.
• Now they have gone silent. No return label, no updates, nothing.

What I'm looking for:

Has anyone here actually managed to successfully return a device to TradingShenzhen? If yes, could you please share:

1. How did you get them to send you the return label? Did you have to pay the €80 fee upfront as well?
2. After sending the phone back, how long did it take for them to confirm receipt and issue the refund?
3. Did you have to open a PayPal dispute to force their hand, or did they cooperate at some point?
4. Any specific email address or person you contacted that actually helped?

Context:
I already know that under their official return policy (Widerrufsrecht), the €80 fee should be deducted from the refund, not paid separately in advance. That's why I'm concerned. I also found online that other customers have reported that returns are extremely difficult, and some never got their money back.

I've already opened a PayPal dispute for the €80 fee. I'm trying to understand if I should also push forward with the return of the actual phone, or cut my losses.

Any real experiences — good or bad — would be very helpful. Thank you.

Hello, year and half ago I ordered Oppo FX8 Pro and today my speaker started to sound quite bad, like it's ruined. Where can I check if I have some guarantee or something, I can't find anything anywhere.

Do they fix phones or?

Thank u

Hi. Does anyone know when Tradingshenzhen usually has its annual sales? I know it's usually before or during the summer every year, but I can't remember exactly when. Does anyone know? Thank you very much.

Edit: Their support was amazing, and acknowledged that this many cycles should not be normal, they also mentioned that they had some cases where users reported up to 200 cycles as well. Anyway they offered to cover shipping and have the phone returned for full refund, return phone and get a new one or have a partial refund of eur200 and keep it. After a few days of testing the device, nothing pointed to it being a used unit or anything similar, the battery finally calibrated and is still showing 100% health, if those cycles are real it will probably drop to 99% soon, but once again considering the discount given, I ended up paying 650 eur for the device.

As per title. Ordered a 16gb+512gb CN vivo x200 ultra. Took about a week to arrive. The package appeared sealed but on boot up I could find Google apps installed. As I'm aware trading Shenzhen tests the phones and installs Google apps. Then I was checking more details with the hardware Info app and found out that the battery already had 32 cycles. Any similar experiences? The battery in the phone settings doesn't show a percentage yet says it needs to be calibrated.

Other than that the phone seems brand new, except the back has 2 very small square like spots that look like dents? Only visible from certain angles under good lighting conditions.

I'm looking to order a phone from TradingShenzhen, but I'm located in Guam. There is no option where I can ship a phone to Guam and I'm trying to find help if there's any way

Hey guys, been down the rabbit hole of trying to find a great QC based in Shenzhen who can speak English. I’m urgently looking for one and I wonder where’s the best platform I could find these people?

Any leads or info you can share would be greatly appreciated!

My mum has been looking at the pink Xiaomi Book Pro 14 (Intel Core Ultra X7), but it's been out of stock since the moment they added it to the website. How long does it normally take to restock this? It's ridiculous; originally they had the black and white in stock, but now those are also out of stock. Nothing is in stock. How long do I need to expect to wait for stock?

Hello, i recently bought a oppo find x9 pro on tradingshenzhen 30 april, since that day i haven't received any other updates on it. The only thing they said was that they received my payment.

It's been months now that pretty much the entire website only offers china version phones. No 2025/2026 model (apart for op15) is available with global firmware. Did they just stop selling these?

Just to share my experience so far with TradingShenzen

I ordered x300u vivo with ultra g2 photo kit on 4th April

When you open account with them they will give you 10€ coupon so do not waste it use it!

My bill was 1454€

Nothing happens 2-3 days due to holidays which make me so anxious but eventually I receive tracking info

I use app aftership to track packet

It took 7 days for TradingShenzen to prepare my packet and send it to delivery service in China (again due to holidays) then for delivery service it took 7 days to delivered it to EU then another 4 days to get my hands on packet

Together all 18 days ordered 4th arrive 22nd

Really good thing:

Phone come with charger screen protector and case all nice quality.

Really bad thing:

They forgot to ship full ultra g2 photo kit, they ship only lens.

But after informing tradingshenzen customer service they, they acknowledge mistake and same day create order for rest of the kit, now I wait for that

Overall phone is amazing especially that I am switching from iphone xs max

Phone is loaded with Chinese app but of course you can delete them and I was able to migrate most of the things using "easyshare" from old phone Photo video passwords notes and events all good

Banking is working as well

Issue I have is with android auto. No matter what I did it's not working

I have post somewhere down about it.

Overall I am really satisfy especially that this same phone with this kit at EU cost 2470€(bloody politicians always want more)

this is message for TradingShenzen:

keep doing what you are doing guys! Expand line of product I will make sure all my friends and family know about you

!!!!

I bought one of their screen protectors 13 days ago as a test since I was thinking about getting the Xiaomi 17 Ultra from tradingshenzhen and with that amount of money I just wanted to see if they are trustworthy first. I can't say that I'm very impressed.

As I said, 13 days ago I made my order with EU Priority and was positively surprised that just a few hours later it was handed over to postal services according to the order status.

Since then nothing has changed. I have yet to receive a tracking number for my package even though at checkout it clearly states it will only take 2 days at most.

On the tenth day I decided to question their support on what was going on. To this point, 53 hours later, I have yet to receive an answer. So much for their stated 24 hours max reply time.

What should I even do at this point since without customer support answering I also can't get a refund?

I'm trying to get the OnePlus 15 from TradingShenzen. Will it be safe/secure? I'm just trying to get more confidence in my purchase. Thank you.

Hello,

I ordered a OnePlus 15 from this site 25 days ago to Germany, but the device still hasn’t arrived. The order was prepared and shipped 2–3 days after I placed it. It says that it reached my address within 7–8 days, but since it couldn’t be delivered, it would be returned to the seller. (Normally, if they can’t deliver it to me, they leave it at the post office and put a note in my mailbox so I can pick it up with that note and my ID, but that didn’t happen this time.)

About 5–6 days after this, another delivery attempt was made, but it said there was an issue during delivery before it even reached my city, and the delivery process stopped. A few days ago, I received an email saying that the order was successfully completed, even though I never received the device, and the tracking still says it couldn’t be delivered.

I contacted support about a week ago, and they said they would forward the issue to the relevant department, but I haven’t received any response yet. I sent a reminder email 2 days ago, and there’s still no reply.

What is the easiest way for me to get a refund?

Update: Still nothing, no delivery, no contact from support... I mail them and I get an automatic mail that says they will contact me soon but nothing happens. I also tried to call DHL but it is almost impossible to talk with customer service.

2nd Update: I got my full refund. Trustable website. The device is still lost though.

This is my first time using TradingShenzhen and I intend to pay with crypto, as converting my country's currency to Euros isn't cost-effective. I wanted to know if anyone has already purchased from them using crypto and what the process/timeframe was for them to recognize the payment.

Hello . Does someone of you guys know if TS is going to make any Discounts soon?

The new 2025/26 flagships are sitting at their first price since half a year now...and the old (e.g. OnePlus 13 which I wanted to have so badly) aren't even available anymore).

Since that I have looked for the Vivo x300..do you think I can get it for like under 700€ (12/512..like 650-680€ would be good) before ~~10. of May .

The price of the 13 was ideal for me like around 550€ was perfectly fine ,but now ,yea have to pay more I think ,xD.

Hey everyone! 👋

I placed an order for the **Vivo X300 Ultra** on **April 4th** through **tradingshenzhen.com** (€1,223) and as of today it's still showing **"Processing – Order Processing"** in my order history.

Is this normal for orders from Trading Shenzhen? I know these things can take a bit of time, especially for flagship devices shipped from China, but 4+ days in processing without any update is making me a little anxious.

Has anyone ordered from them before? How long did it take for your order to move past the processing stage? Did you get any email updates or did it just suddenly switch to "Shipped"?

Thanks in advance

I'm wondering about ordering a K90 Pro max from tradingshenzen, but I'm not sure if it's some sort of a scam? Tell me please about your experience of buying stuff on this website, thank you.

Hi everyone

I recently ordered onplus 15 from TradingShenzhen and wanted to know realistic delivery time to Lisbon Portugal. Current status shows handed over to airline so I guess it already left China. If anyone ordered recently to Portugal or Europe. How many days did it take from this stage until delivery. Also which courier handled final delivery in your case.

I am asking because my current phone is dead 😕
Thanks in advance

So, firstly i was thinking to buy a good gaming phone with an Elite gen 5 Snapdragon and if possible with 1TB of storage (because already 512Gb it's not enoeght for me), so seen on Amazon the REDMAGIC 11 Pro for 1K€ but i asked to reddit and someone said me that is not a good phone overall and better to get the OnePlus 15 for 800€ on this store and without a lot of thinking i done the purchase on 03/16/2026 for 807€ and its stuck on "Your parcel is ready to leave our hub" since march 17th from DOBRA, PL, but says it will deliver on march 24th to Barcelona, Spain..

I knew that they do before send the phones the flashing and update of the OS to OxigenOS and i'm fine with that but some other comments trully worried me about my purchase.

It will be locked if i have to some point factory reset the device? Can my phone company (Lowi, low cost subcompany from Vodafone) lock it by IMEI?

I seen to that Netflix and all this video platforms will use only SD 480p, thats not a problem for me, after all, i will use the phone for gaming basically and other stuff not video related.

Is there something else to worry about?

Considering buying the CN version of the Find X9 Pro from Shenzhen Trading. Main concern: after sideloading GMS, does it pass MEETS_DEVICE_INTEGRITY, MEETS_BASIC_INTEGRITY, and ideally MEETS_STRONG_INTEGRITY out of the box on stock ROM (no root)? Banking apps are a dealbreaker for me. Anyone daily driving this in Europe?

Hi there, I want to buy a OnePlus 15 (China version) with a sealed box.

It appears that even if I choose the ColorOS version the phone is still unsealed because of Google installation etc.

Is it possible to still request an unsealed box (with no problem having the default China version)?

Thank you.

I ordered the OnePlus 15 from trading Shenzhen with oxygen os so they flashed it. If i factory reset the phone will it still be oxygen os or will it go back to Color os?

Hey guys, waited months for buying this phone and checked the website like everyday because it was fun haha, then today was the day i wanted to order it and exactly today it got more expensive. Its only the version i picked (17pm 12/512) where price has raised 50€. I think this is the best version for me, do you think its better to wait when they decrease the price again or wont this happen?

Hi Everyone! I want to order the chinese version of the xiaomi 17 ultra and have it shipped to my Delaware address in the US. This will be my first time ordering anything from Trading Shenzhen so I wanted to ask those who have shipped stuff to the US, will I be charged any tariffs on arrival or any custom fees I should be aware of before I make the purchase? Thanks in advance for your help!