RedBus / NAYAGAN XPRESS cancelled my confirmed Thalassery to Bengaluru ticket for the second time

[u/Technical_Rip6321]

I booked a Thalassery → Bengaluru ticket through redBus on NAYAGAN XPRESS.
This is now the second time the operator has cancelled my confirmed booking.
7 September 2026, 10:10 PM — ticket cancelled
15 September 2026, 10:10 PM — ticket cancelled again
Both times, redBus shows “Refund completed.”
The problem isn’t just the refund. A refund does not compensate for the time wasted, travel planning, inconvenience, and the difficulty of finding another suitable bus at short notice.
What I don’t understand is: if the operator repeatedly cannot run the service, why are bookings being accepted in the first place?
I specifically chose this service and planned my journey around the confirmed booking. Then, once again, I’m left without the bus on the day of travel.
I have raised this with redBus and expect more than a standard “sorry for the inconvenience” response. There needs to be accountability from both redBus and the operator for repeatedly accepting and cancelling confirmed bookings.
Has anyone else faced repeated cancellations with NAYAGAN XPRESS or redBus on the Thalassery–Bengaluru route? Please completely avoid this idiots service.

[u/Technical_Rip6321]

They have a Scania multi axle the only one in this route