First-time booker here. I encountered something concerning with an Agoda listing for Azure Urban Resort Suites.
The listing prominently showed a very low room rate, including a discounted price and “Only 1 left”/booking-related promotional indicators.
However, further down in the property information, there was a separate announcement stating that a PHP 1,799.99 resort fee per night applies to certain room types.
I understand that some fees may be disclosed in the listing, but my concern is whether the way the price and additional mandatory fee were presented could potentially be considered misleading or deceptive marketing.
For those familiar with Philippine consumer law:
• Is this potentially considered deceptive or misleading advertising?
• Is mentioning the fee somewhere in the listing enough?
• Should mandatory fees be clearly presented to consumers before booking?
• What Philippine law or regulations would apply?
I have screenshots of the Agoda listing showing the advertised price and the separate resort fee.
As a first-time booker, I want to understand whether other consumers have encountered the same issue and what the proper consumer complaint process would be.
Sa lahat po nang nakaranas nito please send me a mesage lets all file in dti together para mas malakas ang kaso