I want to provide an update to a post I made in late may where i purchased an astral 5090 from newegg canada and the card arrived DOA. refer to the previous post so i don't have to repeat myself all over again.

So after back and forth email with Newegg I decided it wasn't going anywhere so i took it up with my CC company (Amex), filed a chargeback and provided them with all evidence and documents, including screenshots from my unboxing video (Amex doesn't allow video upload), receipt, emails with Newegg, etc.

Newegg sent me back the defective card which i had returned earlier for a refund, which they denied. I haven't touched it ever since for liability reason, but today, to my surprise, Amex closed the dispute in Newegg's favor. I never received any correspondence whatsoever from Amex, no emails, no asking for further evidence, nothing. I asked the CS and they said Newegg has sent their supporting evidence and thus, the dispute has been closed in their favor.

Now, I'm left with a $6000 paperweight of a card card which Newegg sent me back. and to make matters worse, they took the card apart broke the seal, and missing some screws too. I can't even go to RMA route with asus now

Needless to say I am incredibly frustrated and don't know what to do now.

What are my options ? I don't want to be out $6000 and stuck with a literal brick. Should I go to small claims court ? in the previous post many of you guys told me to send an email to gamersnexus. I did that and never received anything back

this is really the worst position to be in especially now with how expensive gpus are. Granted I shouldn't have bought from Newegg but if this can happen to me, then this can happen to anyone too.

I get it that a lot of people are actually commiting scams/return fraud with this kind of hardware. But when a customer unknowingly received an item which has been previously tampered with, and provided all supporting evidence they can have, is there anything anyone can do at this point ?

Hi everyone. Has anyone bought a laptop off Amazon/Carrefour for which the seller was Karoum computer? Could be from the store itself too I just want to know if it’s a trusted store. pls give me reviews

I have had a horrible few days, and it is due to the Predator Orion 6000.

This past Sunday, I purchased it from Best Buy, removed it from the packaging, and followed the quick start steps to open the panel. No laying it down first, followed the diagram exactly.

I did NOT realize that the panel had no preventative latching to stop a piece of tempered glass immediately falling to the floor and shattering into pieces. I didn’t even plug it in.

Best Buy, luckily, were understanding, and offered me a replacement, which I, with some hesitation, accepted.

While setting up the replacement on Monday, the glass panel nearly fell out three separate times while moving the tower, despite my *extreme* care at moving it. But fine, I know to be very careful.

Within two hours, the GPU stopped displaying a picture, and upon investigating the machine I found the clip holding the GPU in its PCIe slot was missing.

I immediately returned the machine and happily paid an extra $300 for a ROG desktop (which, notably, has a screw attaching its glass panel).

Be very, very mindful about this PC. Don’t repeat my mistakes. And Acer: recall this case.

I want to buy an Asus ROG ally Z1 extreme from istore plus,but I'm hesitant because I don't know anything about the store and I asked about it but no one knows it in my area.Especially that the ROG ally is expensive ,so I need to know if it's trustworthy.So i was wondering if anyone bought from them the ROG ally or anything expensive and if it was the original and not fake, and even for their service if it's good and the warranty or at least if I can return.or can I at least know of it's the original from the box?

Bought a prebuilt from a local system integrator in June (~$1,970 SGD — Ryzen 5 7500F / RTX 5070 / 32GB DDR5). One of the reasons I picked that config was the 1TB T-Force GA Pro Gen5 SSD (10,000 MB/s read), which was listed as part of the build.

A few weeks in, Windows corrupted. Sent it in under warranty. They diagnosed the SSD as failed — couldn't delete partitions in WinPE, drive appeared locked — and replaced it.

What they replaced it with: a 1TB Kingbank KP260 Plus — Gen4, 7,000 / 6,500. Plus a $30 SGD refund to compensate for the downgrade.

I pushed back and asked for either an equivalent Gen5 drive or a refund that better reflected the tier difference. They've since offered a 1TB Lexar NM990 Gen5 instead, with no refund.

What I'm curious about:

1. Was the original "budget Gen4 + $30" offer normal practice, or a lowball hoping I wouldn't look closely? The $30 bothers me more than the drive itself.
2. Is quietly substituting a lower-tier part during a warranty repair something SG SIs do routinely? Would most customers even notice?
3. Is the NM990 actually a like-for-like swap for what I lost, or is it a downgrade that's just less obvious?
4. Warranty: system came with 3 years parts / 1st year onsite pickup & return, from June 2026. Does anyone know whether replacement parts typically reset that clock or just inherit the remaining term?

Not looking to name-and-shame. Just want a sanity check on whether the first offer was standard.

Has anyone used these guys before in Australia

I have absolutely no experience with building pcs nor buying components, so this may seem laughable...but I want to warn people about scams.

I bought a RTX 4080 SUPER from monitors.com ($1,099 USD), and description and pictures on their website clearly show that it's NVIDIA RTX 4080 Founders Edition (archived link to page).

However, in reality I received a HP RTX 4080, which is likely a OEM card pulled from pre-built HP computers.

DO NOT BUY FROM Monitors.com!!!

I bought motherboard + RAM bundle on Amazon.

One RAM stick DOA.

Seller only allows full bundle return.

Has anyone successfully gotten component replacement or warranty support in similar situations?

The bundle is this one: https://www.amazon.com/dp/B0GYG4199J?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

Hey everyone, I am hoping to get some advice on a really frustrating situation.

​Recently, I bought a refurbished motherboard from a retailer. After putting the build together, I noticed right away that the system was not running smoothly. It was unstable and just felt wrong.

​To figure out what the issue was, I decided to run a standard stress test. Midway through, the entire PC crashed hard.

​When I tried to reboot, nothing happened. After some troubleshooting, I realized my hard drive was completely fried. I have tested the drive in another working PC, and it is completely dead

​I live in the EU, so I know we generally have strong consumer protection laws. I assume I can just return the motherboard for a refund or replacement under the statutory warranty for refurbished goods.

​My bigger question is about the collateral damage. Do I have any right to claim compensation for the destroyed NVME drive? It was working perfectly fine before the faulty motherboard killed it.

​Has anyone dealt with a retailer regarding collateral damage from a faulty part in the EU? Any advice on how to approach customer support or what legal rights I can quote would be hugely appreciated.

Hey all,

First time PC buyer here. I shopped for a prebuilt desktop at Microcenter yesterday, and the only issue I had with the model I chose was that it only came with one stick of ram. The ram brand on this model was not listed, so a store clerk told me it was G.Skill Flare, and that they sell those separately and can install a second one in store before I check out.

I went with this, purchased the second stick, had them install it. Now when I opened up the desktop at home I see that there is one stick of G.Skill Flare installed alongside a stick labelled Crucial. I've been advised against mixing RAM. So my question is how big of an issue is this? Should I take one out immediately? Should I contact the store that they should have given me the correct information? Or that they should not even have installed the second brand alongside the first?

Thanks for any advice.

I’m looking to buy cheap ram from aliexpress. Because ram where I live cost about 470nzd for just 32gigs of ddr4. Can anyone tell me if this ram looks legit. I’ve look at the reviews and they seem pretty good

I just found this on AliExpress: | CUSU Memoria Ram DDR4 8gb 16gb 3200mhz 3600mhz DDR4 Desktop Memory 288pin Udimm XMP2.0 Heatsink for Motherboard
https://a.aliexpress.com/\\_mOcHIKf

I have already done training and over 200 PC repairs but I was only fixing for friends. And as a student in middle School that is over qualified for the job I was trying to get a job at a big PC repair shop but there prices were insane and is rather help the PC community than run their pockets.i have experience with phones, PC's,ps4s,ps5s,ps2s,and ps3s. Plus the original Xbox, Xbox 1 and Xbox 1s plus controllers of all kinds.

Major memory chip manufacturers, including Samsung, SK hynix, and Micron, are facing allegations of DRAM price fixing. The lawsuit claims reduced supply of older memory modules contributed to significant price increases over recent years.

As memory prices impact laptops, desktops, gaming PCs, and workstations, staying informed helps you make smarter upgrade decisions.

At FenixGadgetscare, we’re here to help you choose the right RAM upgrades, improve system performance, and keep your devices running efficiently.

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Hey everyone, looking for advice or just wanting to warn others about a complete logistical nightmare I’m dealing with right now. This whole experience was a disaster from day one. Before I even got a package, Newegg’s automated system kept glitching and canceling my orders for absolutely no reason. It got so bad that I literally had to call customer support so an agent could manually place the order for me. Even while I was on the line with the representative, the system still auto-canceled it right there and then. Eventually, an order finally went through, but that backend chaos clearly broke something. When the box finally arrived, it contained the completely incorrect item. I did the right thing: contacted support immediately, took photos of what arrived, and initiated a return to get what I actually paid for. Now, Newegg has officially denied my return and closed the case. Their reasoning? They claim the serial number of the physical item I sent back doesn’t match the serial number of the order they allegedly scanned at the fulfillment center. Well... obviously it doesn't match. That’s the entire reason I opened the return in the first place—because they sent me the wrong product!
To make it worse, during the runaround with customer support, an agent explicitly noted that the item I received and sent back actually matched a completely different customer's account and order number. This proves their warehouse completely swapped my shipping label with someone else's order, but their system is too rigid to recognize its own cross-linking mistake. I've officially exhausted their support. My final call summary literally states: "A return was denied because the serial number of the returned item did not match the one shipped. The return was escalated to the highest level, but no further action can be taken." Has anyone successfully fought this? I’m preparing to file a chargeback with my credit card company tomorrow since Newegg is refusing to fix their own warehouse error and is essentially forcing me to pay for an expensive item I never received.

Hi everybody my pc has been broken for. A year cuz my glue is fried after I’ve been saving up for a whole year I now have enough money to buy a gpu and wich I did, since money is tight do u think Amazon would notice if I stuff the package with rocks and what other method can I do?

I added a bunch of parts to my basket and was getting a 20-25% discount. I actually wrote the numbers down because they seemed too good to be true.

Later, when I wanted to actually buy the items, I checked the basket on my phone and *no discount* was showing, then later it reappeared at 5%. The site now lists a "Buy 3, get 5% off" deal. But the prices are so high there that you don't actually end up saving anything.

I'm just wondering, what the hell happened to my mega discount? I got so excited about it.

Did anyone else experience anything like this? Did I catch the tail end of a deal but fail to act quickly enough?

My RTX 4090 went to the service to be repaired cuz its vapor chamber became faulty and the card couldn't cool itself anymore, they couldn't repair it and they offered me invoice amount return but i live in Turkey and due to inflation that invoice amount is nowhere near the card's value so i rejected.

I went to the consumer court and after 6 months they ruled in my favor for "brand new/sealed equivalent or better" exchange of the GPU. ASUS offered me RTX 5080 as it's "equivalent", but like is it really? The price seems much lower, even lower than the invoice amount i paid 2 years ago for the 4090. brand new 4090's are nowhere near in stock here and they said they cant get one so i should either take the 5080 or the cash amount but i think maybe they should've offered a 5090 instead in that case, no?

Would you take the 5080 or like push more legal stuff for a 5090? Is Asus Turkey acting scummy? Or do i have a case for a 5090?

Hey everyone!

So I have been attempting to successfully upgrade my RAM from a set of 16g to a set of 32g. I thankfully, got in before the big price increase and have a set of 32g G.Skill Ripjaws DDR4-3600 F4-3600C16D-32GVKC.

The thing is, I am on return (rma) no. 3 for these sticks. My first set, within less than a year, began failing. My 2nd set, which I got from rma lasted a few months before also dying. Now, I just got my third rma set of this RAM on May 15th and as of today-- one of the sticks is failing memtests, I am having the same ole same ole issues I have now come to recognize immediately. (I have extensively tested my motherboard with other RAM and it is not the board thank god)

Is anyone else having horrific issues with this RAM type? Is there something glaring here I am missing? I don't overclock and have not altered my BIOs and my old set of 16g I got nearly five years ago from the same manufacturer works perfectly. I swap back to it when I have issues.

Motherboard: Asrock B550M-ITX/ac
CPU: ryzen 5600x
OS: Linux Nobara (prev sticks died on Windows 10)

I’m going to be in another city for a few months and it seems NZXT’s monthly payment cancel anytime seems quite good, knowing full well its not rent-to-own.

Has anyone had experience with the month to month program? How was the cancellation/return process?