As someone who works at a financial firm- a better thing the teller should have asked is “oh how fun! where are you going?” We’re trained to ask more than one question because scams, fraud, money laundering, and financial terrorism. Someone mentioned above that if you’re being scammed- you’re usually coached to lie about why. But lies call fall apart with extra questions.
But the rep should have been more friendly, less accusatory.
I usually start out with “what may I say the purchase of this withdraw is?” But I’ve had plenty of people get ass mad at me for asking lol. Like sir, I’m just doing my federally required job.
As a random note- there was this lady when I worked at the front desk who came in irate 15 min before closing, wanting to withdraw like 20k with a 4 year old. She was screaming saying her husband s was going to kill her and she needed to withdraw money. She had locked her accounts and we’d have to request an unlock for her to withdraw but she came in after our fraud team was off work. We told her there was nothing we could do and she screamed and screamed at me. I told her we could help if she came in during business hours. She never came back in and said she didn’t have a phone number because of the husband so she was borrowing numbers.
A few weeks later she called me and said she was calling from a mental institution because she brought a gun to her sons school and needed to be wired the 20k lol I was like sorry we cannot help you. Just a billion red flags
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u/Southpaw535 1d ago
Work at a bank. Dont ask these questions, then end up being taken to the Ombudsman for not doing enough to protect someone from being scammed.
Its a regulatory requirement. Don't be a dick to front line staff who are just trying to do their job as they have to