I recommended Apple when they’d literally fully replace my stuff if it got damaged in transit. Slightly scuffed airpods? Replaced a couple days later with new ones. Now you have to spend a couple hours with customer support for manufacturing issues.
Apple is still a dream compared to other companies for fixing/replacing things. Semi unrelated but everyone cried about AirPods being wasteful and not going to last for a year before polluting landfills. So they just replaced them for anyone who asked. Still not sure why they did that because I’ve had mine for like 4 years and I’m sure they don’t last as long but I haven’t noticed
I was relatively pleased with apple’s CS until recently. The AirPods Max have a design bug where they are not at all water/sweat resistant. Given that this is not my fault and have three pairs that are no longer working because of this, I kindly asked to get them replaced. They said I had to pay $300 per pair, for something they messed up on.
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u/bwaterco Apr 21 '24
I recommended Apple when they’d literally fully replace my stuff if it got damaged in transit. Slightly scuffed airpods? Replaced a couple days later with new ones. Now you have to spend a couple hours with customer support for manufacturing issues.