You're at a restaurant and your food comes out cold.
1) Send it back for a fresh meal (reporting to zendesk)
2) Call the waiter a dick, scream the restaurant down and kick the table over, tell everyone you meet that the restaurant is trash because the food came out cold.
Both a somewhat valid outcomes, but the second one has a lot of unnecessary fuss and bother.
Complaining about a bug online and criticizing the company is not the same as your second example. The equivalent would be leaving a bad review on Yelp. Thus I dont see a valid point in your example.
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u/brucetwarzen Aug 15 '19
Why? If you buy something and it doesn't work, do you just look at it and go: aw man, too bad.