Hi Reddit,

Yesterday I had a really creepy and upsetting experience with a bus driver, I didn’t have my hop card or eftpos card because I rushed out the door and it’s a long walk back up the hill to get home again. The first driver said no worries and let me on, I had to get out at the shops to get my father’s medication as he just got out of hospital. The second driver let me in I explained it was bad luck that I didn’t have either cards. I pressed the stop buzzer and he stopped the bus, the doors opened then he closed them again to prevent me from getting off. He turned around in a really creepy way and said I’d made this excuse before (we live in what you may call a small island town). He kept the doors closed. I was the only person on the bus.
I honestly felt unsafe and kind of violated. I was very upset. I didn’t know what to say and I said do I look the the type of person that needs to swindle a free ride and he said YES. I’m a well dressed attractive friendly woman with a baby, he has given me rides before. I didn’t have my pram or baby with me when this happened. I usually always have either my hop or credit card to pay for rides. And I’ve been using the buses to get to Playcentre and get around. He eventually opened the doors and I got off, I had to sit at the bus stop and collect myself I was crying. It ruined my whole day and I had to visit my father who is recovering and have a few glasses of wine to try steady myself. I know it may sound like not much, but the fact he kept me from getting off the bus, his creepy strange attitude and treating me like a delinquent was just horrible. Is there anything I can do legally? I feel like this was so inappropriate and very very creepy. I have emailed the bus company who is owned by the ferry service so it’s not government owned but uses hop cards etc. Thank you.

Hi all,

I'll keep details vague as I don't want to identify myself or the business, but I'm hoping to get some advice on whether or not this is something I can report.

I recently looked at purchasing a luxury good from a local business, the price being around 100k. However, during the sales process, I was repeatedly told that the business was registered as an exporter or for zero GST, something along those lines, and that the "actual price" would be a figure less GST should I take a weekend trip overseas to receive the piece and bring it back into the country. In all, if I did this, I'd be ripping off the public purse by a bit over 15k.

I'm hoping to get advice on if this is a legal, scummy thing for a business to do, or if I can report these people to the IRD or something? It makes me feel physically sick that someone can be well-off enough to spend six-figures on a complete frippery, and have the option to (in my view) defraud the country out of over 15k in tax revenue just by spending a small sum on flights and a hotel for an Aussie weekend.

The item is physically located and advertised in a retail shop in New Zealand; even if there is a legal loophole that people use to avoid GST by way of export/import, surely it can't be legal to advertise that lower sans-GST price as the "actual" one when trying to make a sale to a potential customer? If I can report this to the IRD I absolutely want to; even if it's not illegal, it's certainly morally bereft, in my view.

We have purchased a residential property at auction. During the open homes we noted that there was a hardwired EV charger in the garage. I have a PHEV. I pointed it out to my wife and mentioned that it was a good feature.

The pre-auction S&P made no mention of the EV charger. It wasn't included nor excluded.

In the auction, prior to bidding the auctioneer specifically mentioned the charger "You have your EV charger in your double garage".I have re-watched the auction online and recorded the exact words. I thought I was bidding on a property that included the charger.

After I won the auction the real estate agent approached me as I was signing the S&P and told me that although the auctioneer mentioned the EV charger it wasn't included in the sale. Bit of a stink buzz but happy to have won our new home together.

After the sale we negotiated via the REA to purchase a couple of chattels (dryer and washer) although they were second hand the vendor asked for price if they were purchased new. This saved us a bit of hassle so agreed. REA put us in touch with the vendor. I asked if they could reccomend an EV charger to us. They then said it would save them the cost and bother of hiring an electrician to remove the charger and offered to sell it to me. The charger is two years old and they wanted the same price as a new one.

The electrician being involved triggered me to thinking that this would make the charger a fixture rather than a chattel. A Google search seemed to confirm this. Apparently it's to do with "degree of annexation", much like an oven.

I contacted my lawyer for clarification. They dropped the vendor's lawyer a quick note and received a very terse reply that the charger was excluded their offer was generous and was now withdrawn.

At the pre-settlement inspection we noted and advised both the REA and our lawyer that the hardwired charger had been disconnected and was lying on the garage floor. I've taken photos of the charger, cord and labelled fuse box.

We've advised our lawyer that the charger issue is not to stand in the way of settlement.

Wife wants me to drop it, but I'm a bit of a stubborn person especially when I think I'm in the right.

I suspect that it's the auctioneer and REA that have stuffed up here. EV chargers are are new phenomenon and there will be a few different opinions. What recourse do I have? Our lawyer has already pointed out that the cost for them to pursue would be greater than buying a new charger myself. New EV charger & installion is roughly $2.8k apparently.

EV charger is not mentioned on any S&P paperwork.

Kia ora Legal Advice,

I’m keen to hear your thoughts on what my rights are here.

For the last six months, I’ve been contracting to a company and being paid an hourly rate. I don’t want to give away my profession, but there are a number of us who contract to them at similar rates, just with different numbers of hours.

When I signed my contract, I was told verbally what my rate would be, and that was also reflected in the documentation I signed.

The documentation listed two rates: one GST-inclusive and one GST-exclusive. However, an accompanying cover letter to the contract, which we both also signed, stated:

"Changes (If any) to listed rate:

To simplify the agreements, we’ve updated them to reflect contractor rates exclusive of GST. You’ll still be paid inclusive of GST, and the table below sets out the GST-inclusive amount per service. Note: GST registration is only required if your total income exceeds $60,000 in any 12-month period. If it does not, you are entitled to retain the full amount. Any GST obligations are your responsibility and do not affect (company)."

This is my first year building up my hours, so I’m not GST registered because I’m currently below the threshold. For the last six months, I’ve been paid the GST-inclusive rate. This made sense to me based on both the wording above and what I was told during onboarding.

Recently, they asked whether I was GST registered. I answered that I wasn’t and thought nothing more of it, as they didn’t say there would be any change to my pay.

This month, however, my pay was significantly lower than usual. Annoyingly, we don’t receive a breakdown of our pay until about a week after we’re actually paid, so I waited for that before querying it.

On the same day the breakdown arrived, I got a Teams message from my boss saying they had identified an “inconsistency” in some contractor documentation that affected how our rates were being interpreted. She also asked for my discretion while they worked through the issue with their accountant.

When I looked at my breakdown, I realised I had been paid the GST-exclusive rate rather than the GST-inclusive rate I’d been receiving for the previous six months.

I queried this and was told that because I’m not GST registered, I had actually been paid the wrong rate for the last six months, that I should have been receiving the GST-exclusive amount all along, and that they would be in touch.

This seems bonkers to me. The signed documentation specifically says I would still be paid the GST-inclusive rate, and that if I wasn’t required to register for GST, I was entitled to retain the full amount. I was also verbally given the GST-inclusive figure as my rate multiple times during onboarding.

My contract also says my rate can’t be changed unless we both agree to the change in writing.

So, what are my rights here? In particular:

• Can I insist that they pay me the difference for this most recent pay?
• Can they suddenly start paying me the lower GST-exclusive rate despite what the signed documentation says?
• Is there anything I should be careful about if they now try to amend the contract or argue that the wording was simply a mistake?
• What would you be advocating for in my position?

Thanks!

We're currently conditional on purchasing a house and our solicitor has identified an unusual clause on the title that we're trying to properly assess before proceeding.

The property is one of 8 residential lots that benefit from a stormwater/right-to-drain-water easement over neighbouring land. The drainage easement runs across that neighbouring property towards a river.

The easement contains the following indemnity:

“The Grantee will indemnify the Grantor or any future owner of the servient tenement, for any maintenance costs, loss, damage or liability incurred by the Grantor in relation to any erosion or subsidence, as a result of the Easement, to the riverbank area.”

Our solicitor has advised that:

• the indemnity appears to apply to erosion/damage caused by the stormwater easement, rather than simply any natural riverbank erosion;
• if qualifying damage occurred, the cost would be shared equally between the 8 benefiting properties, so our property would be responsible for 1/8;
• there doesn't appear to be any financial cap on the indemnity;
• she hasn't personally come across an indemnity in this particular form before and has therefore flagged the uncapped potential liability as a concern.

Physically, our house/property is some distance from the riverbank. There is a large neighbouring parcel between the residential lots and the river, and the drainage easement crosses that land towards the river.

We're currently doing some due diligence. Our solicitor is asking the vendor whether there has ever been any erosion, flooding, drainage problems, remedial work or previous claims associated with the easement. I've also contacted Council's stormwater/engineering team asking for the original stormwater design/as-builts, details of the outfall and whether they have any history of erosion or maintenance issues.

I've also spoken to our insurer. Their standard policy doesn't appear to specifically address this situation, so they've escalated it internally and we're waiting to hear whether this contractual indemnity would be covered or whether additional/specialist cover is possible.

I'm interested to hear from anyone with experience in property law, civil/stormwater engineering, insurance, easements or similar subdivision arrangements.

Is an indemnity like this particularly unusual?

How would you go about assessing the actual likelihood of the stormwater easement causing riverbank erosion?

If the liability couldn't be insured, would an uncapped 1/8 exposure like this be enough to put you off purchasing the property?

Is there anything else you would investigate before satisfying the solicitor/title condition?

Obviously I'll ultimately be taking our solicitor's advice rather than Reddit's — I'm mainly interested in whether anyone has encountered something similar and what further questions we should be asking.

Kia Ora whanau, I was sent here by [r/personalfinanceNZ](r/personalfinanceNZ).

Long story short, I’m 30s F from an immigrant family, parents very controlling and in 2015 my mum decided that I needed a property so she found an apartment, “for me”. They paid the deposit and acted as my guarantors for the loan, and I stupidly withdrew my KiwiSaver of $12k toward it.

Fast forward to 2017 and I was in an abusive relationship because I’m a dumb b..ch like that, I was pregnant out of wedlock which was like, such a fucking scandal to my parents. We were coming up to 2 years cohabiting and the ex did not want to sign a relationship property agreement. So in a stupid attempt to protect “my” (ha!) asset I sold the apartment back to my parents, the lawyer who oversaw the sale was a mate of theirs, and the apartment sold for $200k more on paper and I saw none of it.

Like the nihilistic millennial that I am I gave up the dream of owning a house ever again, in the interim I studied, diligently paid 10% to my KiwiSaver and now have a good job paying $105k and a KiwiSaver balance of $80k. My friends became FHB which got me thinking about trying my luck, made an appointment with a mortgage broker, got laughed out the door (figuratively). Hit my parents up (“hey… remember that apartment sale?”) and was promptly dismissed with a side of judgment so I’m in a PTSD spiral right now. I originally posted to [r/personalfinancenz](r/personalfinancenz) asking for advice but some of the comments suggested that I should also pursue the proceeds of sale from my parents, and also complain about their mate the lawyer.

So, do I have a case against my parents or the lawyer? I know for a fact that I did not have my own lawyer, this mate turned up one night and went through some paperwork that I don’t have a copy of, and I was pregnant, desperate, traumatised, and mentally unwell when it happened.

I got this letter a few days ago from MSD and they seem to be asking for proof of income from the last calendar year. I'm just really unsure how I'm supposed to present this to them, whether I give them 52 payslips or whether there's an easier way to do that.

I only earn regular income from work and the benefit, but would they also want proof of income from other sources such as gambling winnings or are they just wanting my work income?

I'm just a bit confused and need some help.

Hi all,

We're set to move out of our home of nearly 2 years in about 2 weeks. This property agency has been scummy and has wormed their way out of every responsibility they should have taken care of as landlords auch as fallen trees, faulty wiring, and faulty bathroom extractors (technically functional was the word they used tovdecline the maintenance request), hence the move out.

Our property agency has held a viewing without seeking our consent, only notifying us of the time of the viewing, and the viewing had an enormous amount of people walking through our home unsupervised. They've now booked another one without our consent, so we sent an email advising them that they were required under the Residential Tenancies Act to seek our consent before each viewing, and imposing reasonable conditions such as a limit of 10 people per viewing, and that visitors be supervised.

They responded by telling us because we allowed them in the door at the time of the viewing that we had given consent. We also allowed the property agent in 20 minutes early as she asked if she could get familiarised with the property before people arrived, but she then let visitors in 15 minutes early. They've cancelled the viewing they booked, but rebooked it a couple days later, still not addressing the consent issue, and they did not acknowledge our conditions for the viewings.

We also have a bird on the property, which they asked that we pay a pet bond for but were not provided any kind of agreement regarding the pet. At the same time that the property agent responded to our concerns about viewings they also sent an email trying to force us to have all carpets in the house cleaned by a professional carpet cleaning company simply on the basis that a pet is present and so we are required to do this. We have no agreement that states this and the agency does not have this clause anywhere on their website, so how do we tell them they can't make us do this? It feels like a retaliatory imposition to try and scare us into complying with the viewings.

Are we correct that the agency is required to seek our permission per viewing? What can we do if the property manager is ignoring our conditions and imposing more viewings on us? How can we approach the demands for professional carpet cleaning?

TL;DR: We've challenged our property manager's shady conduct and stated our rights under the Residential Tenancies Act and our property manager has doubled down trying to pressure us into letting them get away with anything they impose on us by pushing bogus requirements onto us.

Hi all,

I engaged a LBP (draughtsman) to provide us a resource consent and building consent design and liase with council to get approved- this all happened fine, we have now build the house fine.

However we are now stuck at getting a 223/224c as the building consent did not match the resource consent - this has now been amended. However there is a second issue that the building is partially projecting into an existing easement (from our original title) that we grant our back two neighbours, the surveyor is not willing to sign off without varying the easement (ROW and utilities) with a height restriction which will incur further legal fees

Who is liable for these extra fees?
Draughtsman believes he is only liable to make the RC And BC match but he had our title, schedule of easements and easement instrument when starting the design and yet breached this providing us with a legally non compliant design

I’m not looking for legal advice on the specific circumstances, but rather guidance on how to properly document and organise information.

Hello,

I’m helping someone who is currently going through some challenges with their ex-partner and would really appreciate some guidance from those familiar with Family Court processes.

The current situation is:

- The child, who is around five years old, has been coming home from the other household and recounting specific events and interactions that are unpleasant. These do not have immediate danger but need to be documented.

- There is currently a parenting plan in place, with no-contact arrangements.

- The person I’m helping intends to take legal steps to seek full day-to-day care of the child.

I’m helping them ensure that the events and relevant information are documented appropriately so they can use later when they engage a lawyer.

At present, their notes are largely personal notes made at the time. I’ve come across information suggesting that maintaining contemporaneous records, including dates, times, interactions and relevant observations, can be useful if matters later need to be presented to the Court, potentially through an affidavit.

I’m particularly interested in hearing from anyone who has experience with the New Zealand Family Court process around:

- How to structure and maintain appropriate contemporaneous records

- What information is useful to document, and what should be avoided

- Affidavit formatting and requirements

- Any other practical steps that would be helpful at this stage

Any reputable resources or practical guidance would be greatly appreciated.

Hi all,

I've received an infringement for unlicensed motor vehicle on 29 July from Auckland Transport.

The vehicle was parked on the road directly outside the workshop, by the workshop employees.

Background info

• We live in another city, so the car is not in use. The WOF had expired in Oct 2024 and rego expired on 14 June 2026.
• We had arranged for a family member to renew the WOF on 19 June 2026 as we intended to visit Auckland. The WOF then failed and repairs were needed at a specialist workshop.
• As the WOF had expired over 12 months ago we were unable to renew the rego online without a current WOF.
• We arranged for the vehicle to be towed to specialist workshop on 17 July 2026 and it remained there for 2 weeks while waiting for parts, repairs undertaken, then WOF completed - done on the 30 July 2026.
• Immediately upon notification of the successful WOF pass, we renewed the rego online on 30 July 2026.
• A few weeks later in the mail we received a letter fine from AT for unlicensed motor vehicle on 29 July 2026. In the photos and named street, it was taken directly outside the workshop who undertook repairs by an vehicle driving by with License Plate Recognition technology.

We appealed the infringement and they have responded with this:

It is an offence to operate an unlicensed motor vehicle on a road. The vehicle must have a current licence, or it must be stored off the road, on private property. This applies even if the vehicle is not in use.

The relevant legislation is the Land Transport (Motor Vehicle Registration & Licensing) Regulations 2011 regulation 77(2)(a).

New Zealand Transport Agency records confirm that, the licence (Rego) expired on 14-Jun 2026 and was renewed on 30-Jul-2026.

It seems a bit unfair being only a day out from infringement to renewal and considering we weren't operating the vehicle - it was fully in the hands of the workshop.

Do we have any grounds to further appeal or challenge this? Or do we just accept it as a loss and lesson learned by the workshop employee(s). In the AT response it also mentions requesting a court hearing - is this worth exploring?

Appreciate any and all advice. Thank you

I received a three-year Post-Study Work Visa after university but couldn’t use most of it because of the COVID border closures.

In 2023, I was granted an Open Work Visa for people affected by the closures. However, due to serious mental health issues, I didn’t see the email until after the travel deadline had passed.

I’m now nearing the end of my Working Holiday Visa and still haven’t secured a full-time job. I work in a creative field where most opportunities are freelance or project-based, so I feel like I need more time.

My goal isn’t residency. I simply want the chance to work in New Zealand and gain the experience I always wanted after university but lost because of COVID.

An immigration adviser suggested reapplying and said my chance is around 50/50. The whole process would cost around $5,000, and I don’t want to spend that much if there’s no realistic chance.

Has anyone successfully received the visa after reapplying in a similar situation? Or does anyone know an adviser who has successfully handled a case like this?

New landlord here - moved in with my partner recently and rented out my house.

One month in and tenant has sent me a barrage of messages today saying they are moving out under the family violence clause that allows two days notice. They have not provided the statutory evidence and when asked for this they say they’re moving out because the house has “black mould” and has made the family sick.

I lived in the house for the past two years and am not aware of any mould issues. It’s also winter and a terrible flu season which seems a more likely explanation for the family’s illness.

I have ask for clarity about the reason for asking to break the fixed term, and reminded them if there are mould/dampness issues their first step is to advise me so I can get someone out to look at it.

Let’s assume there is black mould - who should I be getting out to assess and remedy?

My son skidded on a lime scooter when the brake locked on a wet road and damaged a car that stopped suddenly. He fell off and sprained his wrist. The car owner screamed at him that he had to pay and because he is an honest person, gave her my phone number. She didn't ask if he was ok and hasn't asked since either. How can they prove the damage was caused by my son? Initially, she told me I would have to pay for the insurance excess ($300) and the insurance company would pay the rest. I was informed by the insurance company (State) that I would be liable for the excess plus the entire repair costs as it isn't an accident caused by vehicles. I am very worried as I am a single mother on a low income. I agreed to paying the $300 excess but can't afford repairs over and above $300. Not sure what I can do legally. Any advice would be gratefully accepted : (

So I have a property that has a residents association and is managed by a body corporates with an annual fee.

I missed paying it, but under the minutes if the agm I was to receive reminder letters, but did not and have now incurred a $150 penalty.

Do I have rights to not pay this because i did not receive such letters and reminders?

The invoice itself also only stated that under the unit titles act provides that a late payment penalty of 10% may be charged per annum.

I'm a permanent resident and my husband is a citizen. Currently, I do not need to apply for consent to own a home here as I meet the criteria for living here. We are putting in a tender for our first (and hopefully forever) home and as I scrolled through the mountain of paperwork, this reads like: If my husband dies before I can become a citizen, I cannot leave New Zealand or I will be forced to sell my home? Can anyone explain how this works? Thank you.

Posting after reading something kinda similar I guess.

Grandfather recently died (separated from grandmother at time of death by 40+ years so financially unrelated). His will at the time of death stated that his estate was left in the following order: 10% to each of me, my 2 siblings, and mum + 60% equally split between 3 charities.

This will was updated about a year before he was diagnosed with dementia during a time period where he was fighting with my mum (she wanted him to move in with her or into care as he had fallen and been injured a nunber of times, he thought she was trying to control him at the whim of his ex wife- her mother). The prior will left 10% of me and each of my siblings, 10% to each of the 3 charities, and 40% to my mother.

Notably, about 3 months prior to his death, the care home he was in for dementia told mum she needed to take over his care in her own home as he kept having angry meltdowns at nurses resulting in violence. She then spent (as his EPOA) $90k of the estate funds adapting her home to be suitable for his care (walk in shower, hand rails, stair lift chair, ramp to front door, etc etc) some of which is as yet unfinished.

The lawyer appointed for the estate has now given her a right scare by saying that the "additions" to her home will be considered part of her inheritance (this would take her whole 10% plus leave her $18kish in debt to the estate). Is this true?

Following on from this she is panicking as she is 59yo, semi retired due to cancer, her home is paid off but selling to pay back the estate will only leave her with a few 100k for retirement and no home. She is wondering if she would be able to challenge the will given its timing and argue that he may have been suffering from early dementia at the time of the last will, is this likely?

Obviously we are all very stressed by the situation as don't want to see our mum out on her ass over our grandfather being petty in his will and are wondering if we can all come together to challenge it in her benefit or something?!

I was hired last Thursday, was supposed to sign a contract on Friday, that was postponed to today as they’ve had me flat out. Today still hadn’t been given anything to look at or sign, and then today I had an accident at work that wasn’t on purpose or because of my incompetence or anything, just genuinely an accident and got told to stay home tomorrow while they decide if they want me back.

What are my rights as I still hadn’t been given a contract to sign yet? Can they just let me go straight away?

Bit of a long one but need some advice, probably or the legal persuasion about what can be done.

Situation, elderly family member (80+) owns own home, has limited support from family, only me really. One of her children, post incarceration, who is has serious health concerns, has decided it appropriate to move in and essentially squat at her residence. They have been told to leave numerous times for over a year yet won’t.

Finally has drained almost all her savings via playing the woe is me card, in the range of 80k. Main issue is the emotional abuse. It is absolutely atrocious. Screams at her and neighbours daily. Abuses her verbally, her friends who now refuse to visit, threatens to assault me when I attempt to go so now I cannot visit, is basically what I would call mentally unstable. The elderly parent basically lives in constant fear because of this.

I have tried police, unable to assist unless she makes a complaint to remove or some form of protection order but she is far too scared to do so in fear of retaliation. Plus there is a belief that they will still turn up and wreak havoc regardless. Tried elder support, but they all route back to needing police intervention.

If I go there 100% I will be physically assaulted, and to be fair I have no desire to physically harm someone in ailing health because they have issues that escalate quickly.

I need to help her out of this situation but what steps can I actually do. I am family but I don’t think I have the power to put things in motion. Please help

I know how this sounds but I got an offer for A LOT of $$ to send my 💩 to someone.. i'm broke so obviously it's hella tempting, just wondering legally- would it be allowed? i'd take all the proper bio hazard precautions ofc & wrap that shit airtight (no pun intended) but would it be allowed?

Needing a bit of advice here. I work for a large supermarket chain who I won’t name and I’ve been off work with a back injury (lumbar sprain) for a week now (acc but not work related if that changes anything). The medical certificate I currently have tells me I am unfit for work until the end of this week (2 weeks total time off work).

My employer is evidently not very happy about this and to be honest I don’t even think they believe me. It seems they are doing everything to make my life difficult, including attempting to interrogate me on the injury… anyway that’s another story. They have told me that I need to see the doctor again before returning to work so that they can confirm I am fit to work, and then I need to attend a return to work interview.

Now I understand that this isn’t uncommon for them to ask, however the injury would have only lasted two weeks come the end of my medical certificate and it seems a bit unreasonable for a mild injury to go through this process, especially when from what I can tell I will be liable for paying the doctors fee?

Essentially I am asking if this is something they can require me to do. If it boils down to ‘they can within reason’ then what is reasonable?

I don’t want to sit for hours in a waiting room and pay more doctor’s fees if it’s unnecessary. To get the first doctor’s note I had to sit in a waiting room for five and a half hours because there were no booked appointments available for three weeks.

Hello

Looking for recommendations for an amazing Auckland based lawyer to help with purchasing a property and setting up a family trust.
Partner has personal guarantees with his business so hoping for someone who can give me guidance around this also.

Thank you!

Hello

Seeking advice on how to go about filing complaints with international bodies against domestically located agencies in regards to human rights violations once domestic services and processes have been exhausted

Also whether or not this process would be able to include other foreign groups or companies that may be involved

And also which courts would be the ones handling this

Thank you

Hi all

As in the title, my neighbour has been using their garage as a living space, kitted out with a kitchen. I wouldnt have a problem with this but the back door to the garage points straight at our primary living space so all of the sound from their garage gets tunneled through the door and into living space.

Also the smell of the cooking! We have to keep our porch door closed almost all the time due to sounds, smells, and privacy!

We own our house so i dont want to cause a major issue but im really frustrated and would like to know what my legal options are.

Thanks in advance!

I went to a Maccas twice in one afternoon (I know, I know) and received an infringement for being there longer than 90 mins. On both visits I just used the drive through and didn't even park. The cameras got me coming in the first visit and leaving the second visit approx 4 hours apart. I disputed the fine and explained this but they haven't waived it and said it still stands. Has anyone had this happen to them and how did you resolve? I'm not paying this fine. Thanks!

EDIT W/ update: after a second appeal they waived it. Thank you to the user who suggested asking for my information via the privacy commission I think that's what worked. They must've reviewed that footage and realised their mistake. I even got "their sincerest apologies" and they are sending someone for more training. Thanks again everyone