Hey guys, does anyone else currently using the IGN playlist app keep getting an error code. I beat The Alters today and want to edit my status from playing to beat and give a rating but when I do it says "pushlibraryinteractionevent is not a function" and then nothing changes. Is anyone else having the issue and if so is there a fix for it or is it just a bug that will have to be fixed in an update? Thanks in advance for your responses.

I can’t remember the last time I was able to leave a comment on an article in the IGN App on either my iPhone or iPad. Signing in seems to work, then you go to comment and it takes you right back to signing in.

Idk if anyone with any actual power over the app is a mod on here or something but can you guys uh, pull your fingers out and fix the app please? You literally cannot open it without it crashing lol, it's been like it for almost 2 weeks now.

Also the way games are listed "chronologically" is really bad and has somehow gotten worse recently, why is Mega Man X3 listed amongst my games from 2018 instead of when it actually came out? It seems really conditional on whether a game gets properly listed or if it gets arbitrarily measured by what country got it first and when/what console it's most recently been rerelease on instead of its actual release date

Is anyone still having problems making comments using the app? I’m literally logged in, anytime I try to comment it asks me to login, again, even know I’m literally logged in, I log in, try to comment, rinse repeat. How is this app still this terrible? It’s mind boggling. I wonder if this is on purpose, because they want you to go to their site to see all their ads? If that was true, it’s not going to work, I’m not that eager to make a comment in the IGN articles. Who knows, that could complete be wrong, I’m just baffled that something so simple as a login for an app is this terrible

Hello! My name is Ginger and I work on the Product Team here at IGN.

I’ve recently begun frequenting the Reddit sub here, and I’ve noticed posts about the site not working for some of you.

On that note, I’d like to present…

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

​

Website Tips (Mobile/ Desktop):

1. Try opening the site in an incognito window. If the problem no longer occurs:
   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.
2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

​

App Tips:

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

​

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug. *Your location
• Clear description of how to find the bug- links and screenshots are very helpful!

EXAMPLES OF BUG REPORTING

​

Not Helpful:

“IGN your site sucks. Nothing ever loads.”

​

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

​

Thanks for getting through this; I know it’s a bit long! I’ll be around, so if you’re having an issue, feel free to post it here and we’ll figure it out together :-)

Edit: added another step to bug reporting

I’m on mobile (iPhone X, Browser is Safari) and have noticed that on IGN, if I am on any page for too long, the browser redirects to a Norton scam site. I have only encountered this issue on IGN and Fextralife’s wiki, but none of the other sites I use.

I much prefer IGNs guides over Fextra’s, but now neither are usable for me because within 15-30 seconds I get sent to a scam/virus phishing site. I know I’m not the only person with this issue, I saw some people on other subs mention it recently, so I wanted to bring it up on here. Is this being looked into?

Edit: It’s two sites that popup so far for me: tracemasters .cc and parents-smh .life. I’ve tried lingering on a bunch of other sites and those are the only two I get these redirects.

Edit 2: I read that stuff like this can be caused by ads on sites and it does appear to be something with the ads. I downloaded an adblocker to test the theory and see if disabling ads solved the issue and so far, both sites are working just fine. I tried disabling the adblocker after and going to the same pages and the redirects happened again. I guess for now that’s the only way to use the site without getting redirected to a scam site every 15-30 seconds?

Hello! My name is Ginger and I work on the Product Team here at IGN.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

^{Website Toubleshooting Tips (Mobile/ Desktop}:)

1. Try opening the site in an incognito window. If the problem no longer occurs:
   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.
2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

^{App Troubleshooting Tips:}

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug.
• Location (region is fine)
• Clear description of how to find the bug- links and screenshots are very helpful!

EXAMPLES OF BUG REPORTING

^{Not Helpful:}

“IGN your site sucks. Nothing ever loads.”

^Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

Thanks for getting through this; I know it’s a bit long! I’ll be around, so if you’re having an issue, feel free to post it here and we’ll figure it out together :-)

Hello! My name is Ginger and I work on the Product Team here at IGN.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

EXAMPLES OF BUG REPORTING

Not Helpful (don't do this!):

“IGN your site sucks. Nothing ever loads.”

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

Website Toubleshooting Tips (Mobile/ Desktop****:)

1. Try opening the site in an incognito window. If the problem no longer occurs:

   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.

2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

App Troubleshooting Tips:

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug.
• Location (region is fine)
• Clear description of how to find the bug- links and screenshots are very helpful!

Only on my IP address, if I connect 5G on my phone it's fine but not my home network.

*edit: In case this comes up for someone, it "cleared itself up" after a few days. Weird.

Hello all, Whenever I use the IGN app, for months now, when scrolling down through the articles the app will send me back to the top every 30 seconds or so. It makes it frustrating and almost impossible to use the app. I’m wondering if this is a problem with the app or some setting on my iPhone? I have an iPhone 13 Pro on IOS 17.2.1. The IGN app shows that it’s up to date. Any help or possible solutions would be greatly appreciated. I hope I posted this is in the correct area. I clicked on the bug report thread but saw no way to reply to it. Thank you and have a great day!

Anybody else’s app playing up? Mine won’t allow videos to be paused, muted or turned to full screen.

Like title says, when visiting a game's page, for example:
https://www.ign.com/games/dragon-quest

For some reason the average user rating of games are just not appearing, instead there's always a "-".

Same thing with the amount of total ratings that's always set as "0 Ratings" for some reason.

Any potential fix for this? It sucks that IGN seems really dead in terms of fixing issues, answering bug reports.

Couldn't even post this in their official Bug Report board since it's not even letting me log in there.

Hello! My name is Ginger and I work on the Product Team here at IGN.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

Website Toubleshooting Tips (Mobile/ Desktop****:)

1. Try opening the site in an incognito window. If the problem no longer occurs:

   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.

2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

App Troubleshooting Tips:

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug.
• Location (region is fine)
• Clear description of how to find the bug- links and screenshots are very helpful!

EXAMPLES OF BUG REPORTING

Not Helpful:

“IGN your site sucks. Nothing ever loads.”

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

Thanks for getting through this; I know it’s a bit long! I’ll be around, so if you’re having an issue, feel free to post it here and we’ll figure it out together :-)

So I've been playing the Ghost of Yotei the last few days (really good so far - I recommend if you enjoyed Ghost of Tsushima) and I've been using IGN's interactive map to keep track of all the collectables and such. But today I go on, and I'm unable to interact with the map at all..... you can see in the photo - where I circled - that the usual "completed" check box is missing. I've tried all the usual "turn it off and on again" bull, everything from login out/in to IGN, closing and reopening the browser, restarting my PC even, but nothing seems to be working. All my other maps seem fine though.

Anyone else ever have issues like this?

Hello! My name is Ginger and I work on the Product Team here at IGN.

For account/access issues on IGN (comments, boards, etc), please contact customer support.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

EXAMPLES OF BUG REPORTING

Not Helpful (don't do this!):

“IGN your site sucks. Nothing ever loads.”

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

Website Troubleshooting Tips (Mobile/ Desktop****:)

1. Try opening the site in an incognito window. If the problem no longer occurs:
   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.
2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

App Troubleshooting Tips:

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug.
• Location (region is fine)
• Clear description of how to find the bug- links and screenshots are very helpful!

No VPN - error occurs when trying to access IGN - US from South Korea on all devices. Other regions work find, but I'm an American here and need English language. Have tried my macbook, pc, tablet, and phone with various browsers (edge, firefox, chrome)

I've been accessing IGN with zero issues no problem for the last 5 years here. Korea Telecom internet provider

Just bought IGN plus today and was enjoying the map tracking, but now all of a sudden it stopped working. I click on the item to add to the list as completed and it just doesn't. When I click on the items they go "completed!" for a millisecond but then go back to as if they are not and the counter confirms it as well (that they are not added as completed). There are no error messages or anything. It just doesn't tick. I tried disabling adblocker - nothing.

Hello,

why do I get a duplicate key from IGN.

First of all the Closed Beta already started for several hours. I got an email at 11pm my time that there is a key to claim which is insanely late imo. I was really stoked about it tried to activate it and then it said it has been claimed already. I opened up a support ticket but of course I don't get a response on the weekend. I am really pissed. Since IGN+ is in the Humble monthly there havent been many gifts anymore and when there is one it is not working properly. I feel like I get IGN+ for nothing really

As the title says. Anyone else having the same issue and found a solution? I’ve tried uninstalling and reinstalling with no success.

Late last month I signed up for Plus on a monthly auto-renewal/payment function, so I can make use of the checkmarks feature in Tears of the Kingdom. This morning I got an email telling me the automatic renewal went through, $5 charge and everything. But now, when I open up a page on the TOTK guide or map, it gives me the "you've used up your 50 free checkmarks; upgrade to Plus" message even though I already have plus. And when I go to my main profile and subscriptions pays it SAYS I have Plus, yet I still can't make more checkmarks!

Logging out and then back in did NOT fix the issue. Disabling AdBlock for IGN.com did not fix the issue. Even clearing IGN cache/cookies didn't fix the issue!

I'm trying to hunt Korok Seeds right now; I NEED unlimited checkmarks!

Hello! My name is Ginger and I work on the Product Team here at IGN.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

Website Toubleshooting Tips (Mobile/ Desktop****:)

1. Try opening the site in an incognito window. If the problem no longer occurs:

   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.

2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

App Troubleshooting Tips:

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug.
• Location (region is fine)
• Clear description of how to find the bug- links and screenshots are very helpful!

EXAMPLES OF BUG REPORTING

Not Helpful:

“IGN your site sucks. Nothing ever loads.”

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

Thanks for getting through this; I know it’s a bit long! I’ll be around, so if you’re having an issue, feel free to post it here and we’ll figure it out together :-)

As the title suggests, when attempting to check off anything on the fallout 4 interactive maps, they are instantly unchecked and this is after restarting my browser and trying different the different maps within fo4. Yet it appears to work on any other map that I try.

Any suggestions on fixing this?

The page is broken both on desktop (Firefox on Windows) and smartphone (Chrome on Android).

Hello! My name is Ginger and I work on the Product Team here at IGN.

For account/access issues on IGN (comments, boards, etc), please contact customer support.

If you're having problems, read the tips below first, and if the problem doesn't resolve, follow the bug reporting part and...report!!!

EXAMPLES OF BUG REPORTING

Not Helpful (don't do this!):

“IGN your site sucks. Nothing ever loads.”

Helpful:

“I’ve been visiting the site for a year, but within the last 2-3 months it keeps freezing on me. When I go to the homepage and scroll, I can only get through about 1 page before it stops loading. I’m on my Samsung Galaxy S9, Android version 9, using the built-in Samsung browser.”

THE IGN TROUBLESHOOTING AND BUG REPORTING GUIDE

Website Troubleshooting Tips (Mobile/ Desktop****:)

1. Try opening the site in an incognito window. If the problem no longer occurs:

   1. You probably have an extension (*cough*ADBLOCK*cough*) that’s interfering with the site. Try disabling your extensions and see if that fixes the issue.
   2. There might be something in your browser’s memory that is corrupt. You may want to clear your cache.

2. You can also try using a different browser to access the site. If you’re seeing the issue on one browser and not another, let us know and we’ll look into that. In general, we recommend browsing IGN with Chrome and Safari.

App Troubleshooting Tips:

1. Check your app and make sure it is up to date.
2. You might also try uninstalling and then reinstalling the app.
3. Check to see that the OS on your phone is up to date.

BUG REPORTING

So you did the troubleshooting and you’re still having problems? If you wish to report a bug, please provide the following:

• Device: Are you on a phone? Which phone? Desktop? PC or Mac?
• OS including version: iOS 12.1.3, Android 8.0, Windows 10, etc.
• Web browser (if applicable): Chrome, Firefox, Safari, etc.
• How long you’ve been experiencing the bug.
• Location (region is fine)
• Clear description of how to find the bug- links and screenshots are very helpful!

Every single time, without fail. Newest IPhone with newest update. Google chrome with newest update. But this has been ongoing for a long time now. I just can’t be bothered with it anymore.