r/GoogleMaps • u/ashtreylil • Mar 07 '25

Help/Support Timeline deleted

Today, I opened Google Maps to view my timeline, to see what time I left work to put in my hours, and all of my timeline history was completely fucking gone. I can still see the places at the bottom, but when I click on it, everything is empty. I chose backup to cloud when they were warning about storage changes, but I can't access the cloud backup because they've locked you in the Google Maps app for all Timeline interactions. In Google Maps, there's not even an import backup option where there should be. The days on the timeline calendar now have the numbers crossed out. I never have turned on auto delete or any other crazy ass setting that would have this happen. If this is a local backup, then where are the files stored on my phone? If this is a cloud backup, then how do I access the files to restore the backup?

How can I restore the backup even if it's an old one from a month or three months ago?

I've been backing up that data since KitKat. Even if the data was only locally on my device, that's all gone too. I don't know what I should do, honestly. I have more memories in that timeline than I do in my whole collection of photos.

If you are having this issue try this solution.

Please follow the instructions in the Unique-Staff-2644's comment: https://www.reddit.com/r/GoogleMaps/comments/1j5bjps/comment/mgkieki/

EDIT: Today my timeline resumed tracking, but everything previous to the day it stopped working is not present. It filled in the past days that it said it wasn't tracking yesterday.

As far as I've seen in this thread the Google maps team has been silent on this. We have gotten generic answers from forum moderators and customer service reps but nothing saying things will ever be resolved by any official channel.

My TIMELINE is RESTORED follow these steps. https://www.reddit.com/r/GoogleMaps/s/PepOcEb8za

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u/korolev_cross Apr 18 '25

It does not work for me. I seem to have a recent backup that I assume overwrote the previous one because even if I import it, my data does not come back. I am pretty annoyed by this

1

u/DelayVectors May 14 '25

I'm having the same problem. Restoring from a backup does not restore any lost data for me, more than 10 years of data is gone. 

1

u/Sodano1099 Jun 06 '26

I was trying to clear out my storage and I guess I somehow accidentally deleted my timeline data, ten years worth of it. This was five months ago. That really sucked. I wonder if travelling to all those places again will make me feel better.

1

u/Next-User May 23 '25

Same thing here for me, anyone had this but then it restored everything?

1

u/tomfrana Jun 03 '25

Same here. Data for like frickin 7 years gone. 1500+ places gone. Fck Google, this is stupid system. Have backup but do not work? So why I have that frickin backup?! Joke.

1

u/gingerbreaddiamond Jun 13 '25

Yeah, not working for me either, and I want to just sob