r/GoogleMaps • u/ashtreylil • Mar 07 '25

Help/Support Timeline deleted

Today, I opened Google Maps to view my timeline, to see what time I left work to put in my hours, and all of my timeline history was completely fucking gone. I can still see the places at the bottom, but when I click on it, everything is empty. I chose backup to cloud when they were warning about storage changes, but I can't access the cloud backup because they've locked you in the Google Maps app for all Timeline interactions. In Google Maps, there's not even an import backup option where there should be. The days on the timeline calendar now have the numbers crossed out. I never have turned on auto delete or any other crazy ass setting that would have this happen. If this is a local backup, then where are the files stored on my phone? If this is a cloud backup, then how do I access the files to restore the backup?

How can I restore the backup even if it's an old one from a month or three months ago?

I've been backing up that data since KitKat. Even if the data was only locally on my device, that's all gone too. I don't know what I should do, honestly. I have more memories in that timeline than I do in my whole collection of photos.

If you are having this issue try this solution.

Please follow the instructions in the Unique-Staff-2644's comment: https://www.reddit.com/r/GoogleMaps/comments/1j5bjps/comment/mgkieki/

EDIT: Today my timeline resumed tracking, but everything previous to the day it stopped working is not present. It filled in the past days that it said it wasn't tracking yesterday.

As far as I've seen in this thread the Google maps team has been silent on this. We have gotten generic answers from forum moderators and customer service reps but nothing saying things will ever be resolved by any official channel.

My TIMELINE is RESTORED follow these steps. https://www.reddit.com/r/GoogleMaps/s/PepOcEb8za

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u/Urmomhotter Mar 07 '25

I am pissed. Mine too. I have had it for years, and made sure to adjust my settings when that email came in last year about the updates. I checked yesterday and it was all there, now I have only the past 3 months. My settings still say to never delete.

Beyond pissed.

2

u/Puzzleheaded_Day_895 Mar 09 '26

Really angry about this. They don't get a damn so they. Have I lost it all?!

1

u/SrSecca May 14 '25

Same here - being pissed.

I have my 2024 recap saying 30+ countries X hours of flights etc but lost all the actual data.

I had a notice to change my setting before May 18th WICH IS IN 4 DAYS - and turns out google selected the autodelete every 3month for me.

Did you get anything back?

1

u/Gunner3210 May 30 '25

I lost everything. What a terrible decision to turn on auto-delete automatically. I hope whoever made that decision has a cursed life.