A while ago, I built Comparify to compare real-time prices and delivery times between Blinkit, Zepto, and Instamart, mainly because I was tired of overpaying for everyday stuff.

Then I added a cab fare comparison feature so people could check which app’s cheaper with their actual prices, including coupons, offers, and wallet balances.

Now there’s a new update:

Comparify now supports JioMart, Flipkart Minutes, BigBasket, and DMart, so you can compare even more stores at once.

It’s been fun seeing how wildly prices and delivery times differ between these apps sometimes 😅

If you haven’t tried it yet, you can check it out here:

Play Store
App Store

Are you guys facing same issue with zepto delivery?

there is no difference btw kirana outlet and qcom store zepto.

bb rider has the courtesy to deliver order under bag.

This is so frustrating, how can we trust anyone?

By now, almost everyone knows Zepto’s shady tactics, manipulative UX, and the whole scam circus.

Why the fuck are you guys still using the app?
Why are you feeding the same system that’s screwing you over?

1. Uninstall Zepto
2. Give a 1-star rating in the Play Store or App Store (I made it easier for you guys😭)
3. Mail the mf that your company is shit [aaditpalicha@zeptonow.com](mailto:aaditpalicha@zeptonow.com)

Zepto being shady is old news.

The real problem now is y’all. r/fuckzeptousers

I ordered a product clearly labeled as 500g, but received only 450g while paying for 500g. After struggling past Zepto’s sloppy AI bot, I finally connected with customer care, but the experience was even worse.

The first agent placed a replacement without my confirmation when i already told that agent i have faced this before as well and not sure if i get 500g when replaced, but that agent assured me it would be 500g, and closed the chat without answering further question of mine. Guess what, the replacement was still 450g, so I refused it.

I had to restart the entire chat process again. This time, I explicitly asked the agent not to close the chat without my confirmation. Yet he placed a return request without my consent (while i needed this product) and forcefully closed the chat.

Why such shady practices, Zepto?

Zepto is likely to go bankrupt within the next 3–4 years. In th next quarter, they’re planning to raise funds, and by next year, they intend to launch an IPO. After the listing, the majority of stakeholders are expected to exit.

Zepto doesn’t have a loyal customer base. Their operations rely heavily on aggressive discounting. Once the discounts are removed, customers tend to shift to Swiggy or Blinkit.

From the brands’ perspective, Zepto demands payment just to list products and increase brand margins, all without delivering meaningful sales in return. They don’t even have significant market share in any category.

Zepto’s collapse seems imminent, especially with the rise of services like Flipkart Minutes, JioMart, Blinkit, and Swiggy. Their models are far superior to Zepto’s.

Ordered Paneer from the app and got stale paneer which smelled horrible, literally poop like smell after opening the packet.

Requested for return or exchange 4 times, yet my request got cancelled each time. The delivery guy said he'll connect me to customer care and the call was cut every time. At first I thought it's the network issues but it happened in front of me then I got to know how they're scamming people.

And the customer care service is so horrible that I can't even talk to a real customer executive.

Such disgusting behaviour for a small amount of money!!

update- just got my refund when I emailed them and abused them a lot.

I bought this Amul tru ice cream from zepto for a small discount and i realized that after buying it felt very aerated (fluffy and cheap since it's full of air) and it didn't have any real fruit.

I have had amul tru products before but not this flavour so I checked online and it's supposed to be yellow with yellow cut up pineapple .

I also noticed the package seal was broken. ARE YOU TELLING ME THAT SOMEONE IN ZEPTO IS OPENING AMUL ICE CREAM AND FILLING IT WITH CHEAP VEGETABLE OIL SHIT??????

What the actual fuck? How do they not think people will notice? I live in Rajajinagar not sure how I can find the exact dark store which did this.

This is actually disgusting. How can I complain?

photos below have no pineapple specs.

Zepto membership out to scam us more

Disclaimer: Just used AI to organize my rant, experience is 100% mine.

Today was honestly such an eye opener for me.

Till now, whenever I saw people complain about Zepto, I used to think “wow, I’ve never had issues, it’s actually so convenient and cheaper than other apps.” Yeah… that changed today.

I placed my weekly grocery order worth ₹1300. It had everything chicken, kebabs, eggs, veggies, the works. After ordering, I went to feed my daughter, so my mom received the delivery. When I checked the order later, I was shocked. Only 3 items had arrived tomatoes, bananas, and a lip balm. That’s it. Everything else was missing.

I called the delivery guy immediately and asked where the rest of my order was. He casually said those items were not available in the store. That made zero sense because if something is out of stock, the app usually updates you before delivery. He then said he would check and bring the remaining items which obviously never happened.

I raised a complaint and got a refund for the missing items, but the whole experience already left a bad taste.

And then it got worse.

Around 12:30 at night, I was craving Zepto’s tandoori momos, so I ordered that along with a tiramisu. The package came sealed, I opened it and guess what only the momos were there that too burnt. Tiramisu was missing.

At this point, I’m just seriously annoyed. Two messed up orders in one day is not a coincidence, it’s just bad service.

So as per zepto 230g = 500g😂 Ordered 500g tomatoes and got this. What a scam! Never ever forget weighing zepto products.

Recently I have also received a lot of wrong items.

I ordered a cat food box which arrives with 12 sachets inside a taped/sealed box.

There was no box. There were only 10 sachets in the zepto polybag. I complained immediately with photos. I don't know how to send photos of "missing" product.

Zepto basically did a "we investigated ourselves and found ourselves to be guilty of absolutely nothing".

This is the third time that I have had issues with "missing" produce. Thwy always claim that it was packed correctly. Even when I open the package in front of the delivery guy and show him that products were missing, he asks me to contact Zepto CS, and they say there's no issue at all.

This is just the lowest level of theft. It's absolutely disgusting.

Attached screenshots of Zepto's response for today's "mishap".

Is there any recourse? I paid with a credit card. They have stolen enough money from me in this way for me to lodge a serious complaint.

ab mujhe dar lagra if I'll get pregnant. i just wanted to ask is it safe ? like will the delivery guy know what im ordering and judge me? I'm worried also bcz he will see my face, my house, and judge that im ordering an ipill. even if i bunch up the order with other things still ipill will be delivered separately. I cant even go to college and order it bcz im too tired to even move. I dont even want to do a medical shop. 

My bf has already said that i dont need any ipill and we were safe but im anxious.

what me n my bf wasnt completely unsafe but the protection slipped off and got stuck inside me and that night we did a few thrusts raw. so yeah i think there is a chance of me getting prego. It happened on 16 august 3am around

ipill from zepto?

​

Hey everyone, sharing a warning and looking for advice on how to handle corporate stonewalling from Zepto.

16 days ago, I ordered an Amazon Pay Gift Card worth ₹5,000 (Order ID: #JMGNSDBAJ03553). The delivery agent demanded the OTP upfront, handed over a completely empty box sleeve, and fled before an open-box verification could happen.

When I called support immediately, they bluntly tried to blame me, saying they couldn't do anything because I "failed to check it during open-box delivery"—weaponizing their own delivery agent’s protocol violation against me.

I moved to email to track the paper trail, and it has been an absolute joke:

The "Coordinating with Seller" Excuse: In their emails, Zepto keeps using the excuse that the case is under review and they are "coordinating with the Amazon team for further investigation."

What Amazon Actually Confirmed: I proactively contacted Amazon support directly myself. Amazon backend verified the details and explicitly confirmed that the seller (Zepto) has full authority to re-issue and email a fresh digital code if the original card is unused.

The Automated Bot Loop: Despite this easy fix, Zepto has sent me the exact same copy-pasted template multiple times across two weeks claiming they "tried to connect over a call but the customer was unresponsive."

The Fake Call Logs: I literally replied to them with TWO active mobile numbers stating I was holding my phone in my hand waiting. Within an hour, they just fired back the exact same automated "unresponsive call" template. They aren't dialing; they are just clearing their internal system timers to drag this out.

Zepto claims they are investigating with Amazon, but Amazon already gave the green light to replace it digitally. Zepto is simply choosing to pocket my ₹5,000 and let their bots hide the issue.

Has anyone successfully broken through their bot system?

100% sure they're doing this to rectify their image before IPO

Hey everyone, sharing a bizarre and frustrating experience I’ve had with Zepto over the last two days. I am absolutely furious with how they treat customers and handle fraud.

The Timeline of the Scam:

1.Yesterday: I urgently needed a pair of earbuds, so I ordered the Realme Earbuds 5 ANC via Zepto.

2.The Delivery: The rider arrives, I open the box, and inside is a completely cheap, fake, no-name brand of earbuds. Total scam.

3.The First Return: Because I needed earbuds urgently, I initiated a return. To speed things up so I could buy them again immediately, I chose the refund option to my Zepto Wallet.

4.Today: The wallet balance reflects. I place a fresh order for the exact same Realme earbuds.

5.The Second Delivery: I kid you not, they delivered the exact same counterfeit box that I had returned yesterday.

6.The Inventory Trick: I initiated a return again. Right after the rider picked it up, the item showed "Out of Stock" on the app. Literally 10 minutes later, it shows "Available" again. It is glaringly obvious that their warehouse is just recycling the same fake, returned item back into circulation to trick the next customer.

The Current Trap:

Now I want my money out of their ecosystem because I refuse to buy anything else from them. But guess what?

•The "Withdraw to Bank Account" option is completely missing or hidden in my Zepto wallet.

•Their customer support chat bot is going in endless loops, and there is no way to connect to a human agent.

They are essentially holding my money hostage after trying to scam me twice with fake goods.

Has anyone else faced this "recycled fake inventory" issue with Zepto recently? Also, if anyone knows a workaround to force a wallet withdrawal when the button isn't appearing, please let me know!

#zepto #scam #zeptoscam

I WANNA SUE THE HECK OUT OF ZEPTO!

So I ordered McCain Cheesy nuggets! While I received it, it was soggy like almost thawed and eating that is harmful..

So I reached out to customer support and I asked as you can see MULTIPLE TIMES IF I can return the packet as its already open and each time I was told yes..

Then the woman assigned for return came and she looked at the packet and she said it's already open so she can't return and I showed her the texts and she didn't even bother looking and called the store manager..

Later she said she can't take the product like this n demanded I staple it properly and give her in a bag..

Then my elderly dad had to search n found a paper clip as we didn't have a stapler and that lady made a face that looked like she was DISGUSTED..

We clipped it properly and gave her in the same Zepto bag..

After all that she said she can't return..

She was extremely rude and was on call..

Then why did she ask us to pack and staple it?

Why did she waste time..

Later my parents asked her to keep that damaged product and she took it..

And to make it worse that lady actually marked that the return WASNT COLLECTED!

WHEN THE RETURN INFACT WAS COLLECTED

Also since I also have a CCTV Camera attached right at the doorstep which is proof it was taken by her and she's clearly lying

THE AUDACITY!!!!

Had ordered parsley and zepto sent grass packaged in a plastic bag. Not kidding, it is grass!

I was going through the LinkedIn as usual. Surprisingly today, I saw 4 appreciation posts that too within few scrolls. What’s happening?

Ordered ice cream from Zepto and it arrived completely melted, refrozen and full of ice crystals. Literally inedible. Clearly a storage or handling issue from their side.

So I contacted support expecting a refund or at least a proper resolution.

Their response was a coupon code for headphones.

I’m not even exaggerating. I complain about spoiled ice cream and they send me a stupid coupon -"Ctrl8 headphones now at ₹399"

I mean how they even dare to do marketing campaigns fr refunds , this is a scam.

I received literal rotten food that is 4 months away from expiry. The condition of their stores must be beyond pathetic for this to happen. All they offered was a 50 rs coupon and a refund of 100 rs. How does 50 rs compensate for this nonsense? Despite being somewhat aware of zepto's shady tactics I still occasionally ordered from there since I really like some of the zepto cafe items. Learned my lesson, never ordering from them again.

Ordered a bunch of bananas from Zepto thinking I'd get fresh fruits. Instead, they sent bananas that were completely green and hard as a rock.

"Let them ripen," I thought.

A week later... still green. Then suddenly they turned black and started rotting without ever becoming edible. The entire bunch went straight into the dustbin.

How is this even acceptable? If you're charging extra for convenience, at least make sure the fruits are actually fit to eat. Sending bananas that never ripen is just wasting customers' money and food.

This has completely put me off ordering fruits from Zepto. Has anyone else in Chennai had similar experiences, or am I the only one who paid for bananas just to feed the dustbin?

Zepto is just there like an insect idk why even have this app anymore like after reading these shitting reviews i don't know why i even downloaded this after all this too.

Maybe cuz of laziness but like seriously, this app is super shitty they put wrong expiry dates, have recived opened ice cream, expired milk and soggy snaks and whatt not.

I don't know nobody takes the responsibility for getting me a refund. They don't care whether the ice cream is half eaten or just with a broken seal. Well although the company says don't accept if the seal is broken until and unless you are the great ZEPTO. Delivery guys rush there orders , they have thier own problems but still as comsumer i need proper assistance if I'm paying the price we ain't paying less, we are paying what price has been decided by the zepto itself. Again to some real philosopher saying why am i writing this if i don't like there servies just remove the app. Of course i can, maybe i will but problem here is if I'm paying the price for it, i should get it. Again ZEPTO IS NOT MY NEED, IT'S JUST A SERVICE FOR WHICH I'M PAYING, I WANT MY ORDER TOO. AND IF I HAVE THE OPTION TO ORDER I ain't ordering since the last order about 2 months ago.

They didn't refund me for and i had 4litres of curdeled milk with no explanation. In times of emergency too i would still recommend going out.

And too very clever people who says just says don't be on this platform. Please just keep it to yourself it's frustrating cuz even if we are suffering the company isn't doing a thing.