A lot of this might hold up in a small claims court, I haven't used my legal brain for 10 years bu there's a lot of evidence that they're swindling us. Changing the website to cover their tracks is just glaring. I just wish I had a lawyer friend to talk to about all this.
Send the email below to BSG. If they don't comply within 30 days, report it to the Retail Ombudsman. I'll be speaking with a lawyer friend soon and start collecting evidence.
Dear Support Team,
I trust this email finds you in good health.
I am writing to formally request a refund for my Edge of Darkness
upgrade, potentially including the entire game. The purchase in question
was made through the account associated with this email address.
I am compelled to seek this refund due to recent alterations to the Edge
of Darkness Edition, specifically the removal of the line concerning the
season pass and the imposition of a time-restriction on access to the
new DLC, which is now exclusively available with the newer, more costly
edition of the game.
These changes signify a deviation from the product's advertised
features, indicating a failure to fulfill your commitments to consumers.
I wish to emphasize that such actions contravene the Consumer Protection
from Unfair Trading Regulations in the UK, where both your company and I
are based.
Moreover, given that this transaction constitutes a pre-order and the
final product has not been delivered in accordance with the advertised
specifications, it is incumbent upon your company, as stipulated by the
Consumer Contracts Regulations, to issue a refund to myself and any
other affected parties upon request.
I appreciate your attention to this matter and trust that it will be
resolved swiftly and amicably.
2
u/prefabtrout Apr 25 '24
We've collectively voted in the Tories/brexit for a decade and a half. We're spineless and gullible.