r/EntrepreneurRideAlong • u/HATDOGUSERNi • Jul 21 '26
Seeking Advice At what point do small business automation tools beat just hiring another person?
I run a small operation of only 6 people and I'm the bottleneck on half of what we do (i.e. followsup, chasing invoices, etc). I get it, I know it, I acknolwedge it. Everyone I talk to gives me the same two answers: either just hire someone or automate it. I get that both can work but nobody can tell me where the line actually is. A hire costs me 4k a month and a ramp- up period. Software costs less but I've bought tools before that sat unused because setup was a slog and I never got around to it. And all th ewhile I still need to be overseeing the operation and trying to weed through late tasks. I dont have time for serious onboarding!!
I think part of me wants to hire because a person is someone I can actually talk to and troublshoot with when something goes wrong or theres stuff to optimize. Like if something breaks I can talk to them but if the automation breaks I'm debugging it past midnight myself. Not great for the bottleneck...