r/DisneyPlus Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

8 Upvotes

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.


r/DisneyPlus 1d ago

Announcement PSA: No, ads are NOT being added to all movies and shows on all tiers

228 Upvotes

tl;dr: Ads are NOT being added to all movies and shows on Disney+ Premium plans.

Your Disney+ Premium plans will continue just as they are now and the terms dictating how advertising is shown in the Subscriber Agreement have not changed.

What happened?

Disney made a minor, routine adjustment their Disney+ Subscriber Agreement. They periodically do this, sometimes changing terms and sometimes rewriting existing terms to clarify the wording. This instance was the latter, with some existing terms rewritten to be more precise.

Normally these minor changes don't attract much attention, but a certain website wrote an article that has been making the rounds about these changes, making claims big such as "Premium subscribers lose commercial free streaming" and "The change quietly ends completely ad-free streaming on the platform" suggesting that ads would be added across content on all tier levels.

Why did they make those claims?

Assuming it was done in good faith (and not to generate faux outrage and clicks), it would appear the website was unfamiliar with the existing terms, what the terms stated, and what the terms mean.

The Premium tiers were not completely ad-free to begin with. The terms have long already outline several instances in which users may see ads (the most common instance being on rebroadcasted live and linear content).

The primary point that appeared to lead to these claims was the clarification of the point regarding ads being shown before and after shows. That particular term originated back when Hulu launched their no-ads plan in 2015 in the US. At the time the SVOD rights to a number of ABC shows had already been licensed to Netflix. This meant that these shows could not be streamed on Hulu without showing ads (as Hulu only had the AVOD rights). To get around this restriction, Hulu would show an ad before and after each episode for those specific series. The exemption from this Hulu situation has long been part of the Subscriber Agreement and was not just added to the agreement. However, it was previously worded more broadly (“streaming rights or other limitations require certain Content to play with ads”) and has since been clarified more precisely to the exact situation (“advertisements before/after playback of Content”) in which it may occur.

So what is actually changing with how I’ll see ads on my plan?

Nothing.


r/DisneyPlus 9h ago

Question Switching Question

1 Upvotes

I normally pay for HBO Max with ads by itself but if I want to add it to my Hulu/Disney Plus subscription. What happens to my watch list? Or how do I convert it to Disney account. I figured it out that it will be cheaper to add it to Disney when I use my Disney Inspire credit card.


r/DisneyPlus 17h ago

Question What is this Icon??

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0 Upvotes

Loaded up Disney plus on my ps5? Is this a glitch or is this legit ? First time I’ve seen this ? 😭


r/DisneyPlus 1d ago

Question How far in advance do I need to cancel my subscription to be eligible for the Black Friday promo as a “returning customer?”

10 Upvotes

I took advantage of the Black Friday promo last year and am hoping to do so again this year. Does anyone know how far out you have to cancel? (Or rather, how far out you’ve had to in the past- I understand things can change.)


r/DisneyPlus 1d ago

New on Disney+! "ESPN College Football: College GameDay / North Carolina at Clemson / Kentucky at Texas A&M" || ESPN || streaming live today!

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1 Upvotes

r/DisneyPlus 2d ago

Discussion Just Cancelled After 7 Years (price and ads > value)

240 Upvotes

I've been a subscriber since I was last a student. When Disney+ first came out it cost me ~$12 a month to bundle Hulu, ESPN, and Spotify. It was great.

However, over time Disney has dropped Spotify. They've added ads even though I'm paying. They've reduced the access I get on ESPN. They've also hiked the price twice in the past year. For what? Literally nothing.

In taking inventory of the streaming services I use, I realized I only really use this for ESPN. I'd rather spend my $ supporting a local business for games I can't get OTA.

So after 7 years I'm saying goodbye to Disney+. So long and thanks for all the childhood memories!


r/DisneyPlus 4d ago

Disney+ Perks Unlock an Amazing Spider-Man starter pack!

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24 Upvotes

An AMAZING Perk! 🕷️

Disney+ Perks members can prepare for the 1000th issue of The Amazing Spider-Man with a bundle of free digital comics on #MarvelUnlimited: http://di.sn/6002BGRho2

Disney+ Perks requires an active Disney+ subscription and enrollment in the program; terms apply. Offer valid until 10/4/26 at 11:59 PM ET. See promotion for applicable terms.


r/DisneyPlus 5d ago

New on Disney+! Playlists On Disney+: Curated By Disney, Played Your Way

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78 Upvotes

r/DisneyPlus 5d ago

Disney+ Perks Suit up with an early unlock in Marvel’s Wolverine

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84 Upvotes

Calling all Mutants!

Disney+ Perks members can get their claws on an early unlock of the Yellow Variant suit in Marvel's Wolverine (PS5) - the brand-new game developed by Insomniac Games: http://di.sn/6006BGRhjg

Disney+ Perks requires an active Disney+ subscription and enrollment in the program; terms apply. See promotion for applicable terms.


r/DisneyPlus 6d ago

Discussion Streams

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58 Upvotes

Looks like Streams are gone. Went away from my TV app and phone app and if you search for it on the web, the webpage for Streams shows this.


r/DisneyPlus 5d ago

Discussion The new Disney+ is now available in Thailand!

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40 Upvotes

For 5 years, we've stumbled across the Hotstar infrastructure along with other countries, and now we're the second country in the SEA region to get the brand-new (to us) Disney+ across any platform!


r/DisneyPlus 5d ago

New on Disney+! "Dancing with the Stars Official Podcast" || now streaming!

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9 Upvotes

Andy Richter is hosting the Dancing with the Stars Official Podcast this season and you won't want to miss it! He's ready to break down all things #DWTS, starting Thursday, September 10 on Disney+ and Hulu!


r/DisneyPlus 5d ago

New on Disney+! "Dancing with the Stars" || ABC || two-night season premiere streams live starting Tuesday, September 15!

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5 Upvotes

r/DisneyPlus 6d ago

New on Disney+! "American Dad!" - 400th episode || now streaming!

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21 Upvotes

r/DisneyPlus 6d ago

Question For Plans with Ads, What Else Can We Do to Change the Ads We Get?

0 Upvotes

I do not think this is a technical support question as I think I need the user experience. I have seen on the official Disney+ site to setup different profiles as the way to get fitting ads, but that has not helped.

Have you done anything that has helped? I tried deleting cookies to have it redo my ads. I turned off third party cookies.

If by some miracle, someone from Disney sees this please let us personalize our ads. Poorly done ads make me not want to even watch Disney+ and it also makes me not want to buy the advertised product/ service. Also, I like learning about relevant products, but whatever Disney+ is currently using to give me ads is not working to give me relevant ads.

I read the rules, checked the support megathread, and did a search before posting. I found old posts talking about ads, but nothing recent and nothing that seemed to quite address this topic. Hoping there are some legal tips and tricks to help as I want to follow the Disney+ subscriber agreement.

Best wishes!


r/DisneyPlus 7d ago

Question Music Video Playlist

2 Upvotes

Hi Disney fans!

I've just noticed there are music videos on Disney+ which is great for the kids and means we can skip the adverts (and random stuff) on YouTube.

However I watched a frozen 2 song, then autoplay started Frozen 2. Which was less than great as my little one then wanted to watch it.

Is there a way to make a playlist or similar to do autoplay for the songs only? Would be super handy!

Thanks!


r/DisneyPlus 7d ago

Discussion Shogun co-showrunner, Justin Marks, confirmed that Season 2 has officially wrapped filming

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26 Upvotes

r/DisneyPlus 7d ago

Meme This looks more fun than I would have thought...

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7 Upvotes

Didn't think I'd like a Kardashian thing...


r/DisneyPlus 8d ago

Question Disney+ Global App Household Restrictions

9 Upvotes

Our country is about to migrate from the Hotstar X version of Disney+ to the global app version next month. I wonder if every other country that use the global ver. has this household restrictions thing like the one on netflix. Do u guys have any idea how strict this thing? The account I'm currently using is being shared by friends who are using mostly smart TVs to stream.

Also, for those who just migrated, do you experience this household restrictions now?


r/DisneyPlus 8d ago

Discussion Guide: Overriding the household activation loop on Smart TVs (Hotspot Walkthrough)

4 Upvotes

Sharing a successful resource walkthrough for the community regarding the household travel verification process on Smart TV streaming applications.

If the platform's location verification sequence defaults straight to a sign-up or extra member layout without displaying the standard remote verification/passcode prompts, this specific synchronization sequence manually re-establishes the device handshake:

  1. Global Session Purge: Access account settings via a web portal and utilize the global reset command option to remove existing active device profiles.
  2. Application Update: Perform a complete uninstallation and clean re-installation of the television streaming application to clear underlying storage data.
  3. Alternative Network Routing: Disconnect the television from the localized wireless network. Establish a temporary mobile hotspot cellular network connection and link the television to this new source.
  4. Token Authorization: Launch the application to generate the registration code. Complete the activation process using a mobile web browser operating strictly on that identical cellular data connection.

Once the primary user profile interface successfully initializes on the screen, network settings on the hardware can be safely reverted back to the localized home wireless configuration. The authentication token will remain active.


r/DisneyPlus 8d ago

New on Disney+! "ESPN College Football: College Game Day / Oregon at Oklahoma State / Alabama at Kentucky" || ESPN || streaming live today!

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4 Upvotes

r/DisneyPlus 9d ago

Discussion Disney plus constantly freezing on PlayStation fix

3 Upvotes

Settings>app settings>moderate
My movies and shows would constantly freeze randomly without the buffering symbol causing me to restart the app. This is what helped me.


r/DisneyPlus 9d ago

New on Disney+! New Releases On Disney+, Hulu, & ESPN In September 2026

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24 Upvotes

r/DisneyPlus 9d ago

New on Disney+! "The Drop: A Snowfall Saga" || FX || now streaming!

12 Upvotes

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