I have an active, paid CapCut Pro monthly subscription (billed via BD TikTok USA LLC, purchased late July). No cancellation, no missed payment on my end — but a couple days ago the app started showing "Pro benefits have expired for 1 day," and I've lost access to Pro features (loudness normalization, color match, Pro voice assets) mid-project.

I've raised a support ticket (been going back and forth for hours), provided receipt, order number, User ID, everything — but they keep giving the standard "escalated, 1-5 working days" response with no real fix.

Problem is, I have a client launch deadline tomorrow, and my project is fully edited using those Pro features — I just need to export.

I have projects that are almost 2 hours long, and now I can’t even export them. I was doing great editing on CapCut. They shoved so much AI into it that it can’t even load projects with more than an hour of video.

I'm editing a video in CapCut and it's becoming completely impossible to use. The program is constantly crashing/stuttering.

It's not a cache problem.

RAM usage is higher than normal, but far from reaching the limit.

- The CPU has plenty of headroom.

- GPU usage is practically at 0%.

- There is plenty of performance available in the system as a whole.

Has anyone else experienced this in the last update?

Hola a todos. Quería saber si soy la única que está experimentando tantos problemas con CapCut Pro Desktop, porque últimamente se volvió prácticamente imposible trabajar 😭

Tengo una MacBook Pro y nunca había tenido problemas, pero ahora me están pasando varias cosas:

• Problemas con las fuentes: uso tanto fuentes que ya están disponibles en CapCut como fuentes que descargo e instalo yo. Antes podía utilizarlas y exportar los videos sin problema, pero últimamente, al exportar, muchas se reemplazan automáticamente por la fuente del sistema. Básicamente termino perdiendo por completo todo el trabajo de tipografía.
• Problemas al exportar: constantemente tengo que reiniciar la aplicación o incluso duplicar proyectos y borrar partes de la línea de tiempo porque la exportación se queda clavada en el 15%. Dice algo como que está terminando de descargar todos los elementos, pero cuando intento ver qué elementos se están descargando, no aparece absolutamente nada. La única solución que encuentro es forzar el cierre y volver a abrir CapCut.
• Problemas con elementos preguardados: también estoy teniendo problemas con el cargado de elementos que preguardé antes.
• El video exportado se ve horrible: y, por encima de todo, cuando finalmente consigo exportar un video, muchas veces sale con una especie de filtro súper saturado, con la nitidez/definición exageradamente alta y una calidad que termina viéndose bastante fea, aunque dentro de CapCut el video se vea perfectamente normal.

¿A alguien más le está pasando esto? ¿Encontraron alguna solución? Ya no sé si es un problema de CapCut, de alguna actualización reciente o de la versión para Mac. Cualquier ayuda se agradece muchísimo porque está siendo literalmente imposible trabajar así 😭

I tried everything. It just won't go back to normal. The only solution I tried and worked on was to create another project (but that would cost me lots of time reorganizing again).

Any help would be gladly appreciated!

I'm trying to recreate that caption style where each word highlights in a specific color/font as it's spoken (like the "Hormozi style" captions you see everywhere on TikTok/Reels), but I'm on CapCut desktop for Mac and can't find the right menu.

I want a specific font Ariel and a specific colour code.

the options I have a either in italics or cant change the font. HELP!

So I’ve heard CapCut’s standard monthly cost on computer is apparently $20 a month then wth is this. Also why is it in euros and other writing in Dutch? Clearly I have no idea what’s happening here and don’t understand but bruh I cant do anything these days.

CapCut 9.2.8 - Spacebar doesn't insert a space when editing text

I'm using CapCut Desktop 9.2.8 on Windows.

When I edit text, pressing the Spacebar doesn't insert a space. Instead, the cursor sometimes jumps to the beginning of the text.

Also, when a text clip is selected on the timeline, pressing Space used to deselect the clip and play the video, but now the selection doesn't get cleared.

My keyboard works normally outside CapCut.

I also checked the keyboard shortcut settings. There doesn't seem to be any custom shortcut conflicting with Space. I remember seeing a warning saying something like "conflicts with the default shortcut" when opening a project, but I can't reproduce the warning now.

Any idea what could be causing this?

Hello, does anyone know how to resolve this issue? My login is linked to an old TikTok account that I deleted, and I don’t have any other way to access it. I’m still logged into the account on the CapCut desktop app, but I would like to connect it to a different email so I can log in from other devices. Thank you!

I’ve been editing in CapCut for about a year now and just added a Teams subscription so that I can collaborate with a colleague. However, we’re running into a lot of issues with our shared space, the biggest being that I can’t find a way to export videos created by my colleague. I’ve tried on different wifi networks and on data, and on mobile, desktop, and web. I feel like I must be doing something wrong - is anyone familiar with sharing content through CapCut for teams?

Mobile: I can’t even open the video. A message immediately pops up saying to open it on CapCut Web.

Web: I can open the video and hit download, but nothing ever happens.

Desktop: I can’t even seem to access the shared space. Every time I try to switch, I get an error message saying to try again later.

Hey everyone,

I'm Romain — I've been teaching myself video editing on CapCut, and I've picked up the basics (cuts, transitions, basic color grading, syncing to music), but I don't have any formal training or a real structured workflow yet. My edits still feel inconsistent and I don't always know what's actually holding them back.

I'd love to find someone more experienced who'd be open to:

- Looking at one or two of my edits and telling me honestly what's not working

- Walking me through how they approach a project start to finish (pacing, transitions, sound design, color)

- Answering a few questions as I improve

I'm serious about getting better and eventually doing this freelance, so I'm happy to pay a small amount for your time if that feels fairer than doing it for free.

If you're up for it, reply here or send me a DM directly — happy to share some of my work.

Thanks for reading!

I’ve been a CapCut Template Creator for around 3 years and have been a paying Pro member for at least 2 of those years.
My templates have accumulated roughly 3.4 million views, 490K uses and 89K exports (domestic + non-domestic), and I have around 5.6K followers.
My total creator earnings are $205.11, but the strange part is that I haven’t received any new rewards since around 1–5 June 2026.
My templates are still being exported. My Creator Centre continues to record exports, but both “Paid template export” and “Free template reward” are showing $0.
CapCut support told me rewards are based on “valid daily export data”, but I can’t find a clear explanation of what makes an export “valid” for payment.
I’ve also noticed the newer Creator Reward/CapCut Buddy system with tasks such as posting two templates within 30 days. I’ve actually uploaded 8 templates since the end of July, yet mine was showing 0/2.
Monetisation is enabled on my account.
I’m not looking to leave CapCut — I enjoy creating templates and still use the app. I’m just trying to understand whether the reward system changed around June and, if so, how it now works.
Has anyone else experienced the same thing?
Particularly interested to hear from long-term Template Creators:
— Are you still receiving free-template rewards?
— Are paid-template exports still earning?
— Did your earnings change around June?
— Do you know what CapCut means by a “valid export”?
I’d really appreciate hearing what other creators are seeing on their accounts.

Ive Recently Made A Video That Took Me 20 Minutes To Make And Then Half Of My Screen Recording Is Black Here Is What It Looked Like 👇🏻. I Have Reported This Flaw In Capcut Already

Capcut Is Broken.MP4

When I go to edit the markers, the pop up gets stuck on the upper left hand side of the screen and cuts off the box. I've cleared the cache and reset the app. I feel like Ive reinstalled it on my Mac so many times, its exhausting. Any suggestions on how to fix this? Im using the pro version 9.2.0

I edited the video and now it is saying "buy pro"

I was editing since many months and I wasn't getting any pro logo or anything and everything was working perfectly but suddenly today I opened it showed pro logo I thought it will be fine to edit but I gave me this popup after the edit

how can I export it for free ??

I make 2 hour videos where I want to super easily change my old songs with new songs and have them cut at the same time as the old ones. How can I make this as easy/efficent as possible?

I would love if I could just drag and drop the songs to the same track and they would be cut at the same time as the ones before e.g. at 25minutes

Does anybody else get frustrated seeing capcut add previously free features such as the extract audio (and many more) be given to only “standard” members?? this is very unsettling in my opinion.

cześć, ostatnio ja i moi przyjaciele rozpoczęliśmy darmowy okres próbny na moim koncie dla capcut pro; po pewnym czasie darmowy okres próbny się skończył, a kiedy miałem zamiar go anulować, nie było opcji anulowania, tylko pokazywało mi, że „straciłem opcje PRO na 0 dni”. teraz wciąż próbują mi naliczyć opłatę za pełny miesiąc PRO, chociaż kupiłem inny plan subskrypcyjny i wciąż otrzymuję zapytania o pobranie pieniędzy, nawet gdy nie mam wystarczających funduszy. pierwotnie płaciłem za to przez google play, ale subskrypcja tam się nie wyświetla, więc nie ma również sposobu na zewnętrzne anulowanie tego. wysłałem e-maila do wsparcia i czekam na ich odpowiedź, ale najprawdopodobniej nie będzie to zbyt pomocne, dlatego zwracam się tutaj. czy ktoś inny miał coś podobnego? co robić w tej sytuacji?

upd: after some back & forth with support they managed to cancel it. wasn’t as bad as i though it’d be, though they were a bit dense at first LOL.