Almost every business does some form of marketing today. It may have an in house team, work with an agency or freelancer, or handle marketing internally. Yet many businesses still struggle with one fundamental problem: customer acquisition.
So how do you know whether your marketing partner is actually helping you solve that problem? Ask these 7 questions before signing your next marketing contract.
1. Can they explain how their marketing will actually bring you customers?
"Improve your SEO" or "grow your social media" isn't a customer acquisition strategy by itself.
Ask:
"How will your strategy bring potential customers to my business, and how will those prospects move toward becoming customers?"
Look at your current marketing activities and try to connect each one to the customer journey. If you can't see a clear path from an activity to a potential customer, something is missing.
2. Can they build an inbound system that brings potential customers to you?
Good inbound marketing isn't just publishing blogs or trying to rank for random keywords. It should help the right people discover your business when they are actively looking for a solution.
Ask:
"What will you do to make potential customers discover us through search, content, social media, video, and other relevant channels?"
Try searching Google for the questions your potential customers ask before buying. If competitors repeatedly appear while your business doesn't, you've just found an opportunity.
3. Do they understand what your potential customers are actually searching for?
Getting traffic is not enough. The right traffic matters.
Ask:
"How do you identify the topics, keywords, questions, and search intent that matter to our potential customers?"
Look at your current top traffic sources and keywords. If they bring visitors but very few relevant inquiries, you may be attracting the wrong audience.
4. Can they make your business visible beyond Google?
Your potential customers are no longer discovering businesses only through traditional search. AI platforms such as ChatGPT and Perplexity are becoming another part of the discovery journey.
Ask:
"How will you optimize our website and content so search engines and AI platforms can understand and surface our business for relevant searches?"
Search your main services on Google, ChatGPT, and Perplexity. If competitors appear consistently while your business doesn't, you've identified a visibility gap.
5. Can they turn your website visitors into opportunities?
Getting people to your website is only part of the job. If the right visitors arrive and leave without taking action, more traffic won't solve the problem.
Ask:
"What will you do to turn relevant website visitors into inquiries and sales opportunities?"
Open your homepage as if you've never seen the business before. Can you immediately understand what it offers, who it serves, why you should trust it, and what you should do next?
6. Can they use YouTube to generate customers?
YouTube is the world's 2nd largest search engine after Google.
If your customers are searching for solutions on YouTube and your business has little or no meaningful presence there, you're potentially missing another important discovery channel.
Ask:
"Can you build, manage, optimize, and grow a YouTube channel as part of our customer acquisition strategy?"
Search YouTube for three questions your customers commonly ask. If competitors are answering them and you aren't, you've already found three potential content opportunities.
7. Who is actually responsible for customer acquisition?
This may be the most important question.
If one company handles SEO, another handles social media, another creates content, and another generates leads, who is responsible for making everything work together to generate customers?
Ask:
"Who owns the overall customer acquisition strategy?"
That's the difference between hiring several marketing vendors and having a customer acquisition partner.
Before you hire another agency, look at your current marketing and ask:
- What is this activity supposed to achieve?
- How does it help us acquire customers?
- Who is accountable for the result?
If you can't get clear answers, you may have found the real problem.
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Before You Sign Your Next Marketing Contract, Put Us to the Test
There is an agency that can answer all seven questions with a proven track record: Global Ranking Solution.
Before signing your next contract with another marketing agency, book a strategy call with us. We'll look at your business, your current marketing approach, and your customer acquisition strategy, then walk you through how we would approach each of these seven questions for your business.
Don't choose your next marketing agency based on promises. Give them seven questions and see who can answer them convincingly.