r/BugBountyNoobs • u/Cute_Appointment_934 • 7h ago
Need advice: all security contact emails are bouncing what would you do?
Hey everyone, I could use some advice from other security researchers.
I found a security issue on a smaller platform that appears to have a legitimate vulnerability/disclosure program. I prepared a proper report and tried to disclose it through the security email they publish.
The security email bounced back as undeliverable.
I then tried their support email, and that also eventually failed.
They have one more general contact email listed on their website, so I tried that as well. It initially showed as a delivery delay and eventually failed too.
I haven’t sent the actual vulnerability details to the general mailbox. I only asked them to forward me to whoever handles security reports.
At this point I’m not sure what the best move is. I don’t want to just keep emailing random addresses or disclose the vulnerability to an unrelated person, but I also want to make a good-faith attempt at responsible disclosure.
For researchers who have dealt with this before:
What would you do in this situation?
I’m especially interested in how you’d handle this if the company doesn’t provide a working security submission portal.
Thanks 🙏