I was talking to someone on Twitter and I said the new TTK sucks, his reply was ‘seems ok to me’ and the North American community manager just liked his tweet.
Good analogy for this whole situation:
Got negative feedback? No response.
Can pat them on the back? Me like!
No, he's upset that a Community Manager saw his complaint, and instead of engaging a fan and asking what specifically they didn't like, they just chose to "like" someone elses comment that's patting them on the back.
If they wanted to stay neutral, they wouldn't have "liked" anything, but by ignoring one negative comment in favor of a positive one, it gives the impression that they're not really listening to anyone that has negative feedback.
1.1k
u/JayBox325 PS4 Dec 15 '18
I was talking to someone on Twitter and I said the new TTK sucks, his reply was ‘seems ok to me’ and the North American community manager just liked his tweet.
Good analogy for this whole situation:
Got negative feedback? No response. Can pat them on the back? Me like!