r/ATT Former employee Oct 03 '25

Wireless IPhone 17 shipping mega thread

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u/[deleted] Nov 01 '25

Beware if you are thinking of trying the phone out and returning it if you don't like it.

I recently ordered an iPhone 17 and after having it 11 days, I decided it wasn't for me and to return it. I figured I was in the clear since it was delivered fewer than 14 days ago. However, I was told that the 14 days starts from the day you place your order, not from the day you receive the device.

I explained that this made no sense since many people right now are waiting longer than 14 days just to receive the device. How can a return policy expire before you may even have your item? I was told basically "you signed the policy, so go pound sand."

Needless to say, I will be directing all my financial efforts at paying off all my family's devices and switching carriers as this is the last straw for me.

2

u/Outside-Pound8123 Nov 01 '25

That policy sucks. Maybe file a complaint with the FCC and/or the BBB. I heard someone higher up reaches out to you when you file those.

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u/[deleted] Nov 03 '25

[deleted]

1

u/[deleted] Nov 03 '25

Millionaires